Topic: What are creative ways to tell upper management/corporate that a resident doesn’t have the money to pay, is waiting on rental assistance, and is not moving?

Delinquency question!

What are creative ways to tell upper management/corporate that a resident doesn’t have the money to pay, is waiting on rental assistance, and is not moving?

I have about 4-5 residents that have told me they are just waiting for the eviction to take place or rental assistance to pay their balance.

I’m running out of ways of just saying the same thing... so any lingo would be appreciated!

You be honest and let your regional or corp make the decision wether to evict or let them stay.

Just that exactly

Do you have a letter showing their application for assistance? If not, I would start legal. Other than that, if they are waiting for an eviction notice, and you know they won't pay, I would begin the process. There is not much you can say to corporate without any action being taken.

Sometimes giving them a 5/14 day notice helps them get assistance quicker! You should continue down the process of notices & filings.

I mean, the facts are the facts. You don't need new, creative ways to say it. Just restate the facts.

Tell them exactly what the tenant is saying..they need to go to court before they can get the court based rental assistance... tenants don't care these days..if they are approved for grant..can't be charged for any legal fees..late fees...and whatever amount the are approved for...you have to wipe away any left over balance...pretty crazy but true .

Be honest and look at ways to improve your screening process. Try to reduce risk during application

Matt Stephens In New York, there basically is no screening process. We are not allowed to do landlord verifications, we cannot take evictions or judgments or past due balances showing on their credit reports, basically there is no way we can deny an applicant unless they are a registered sex offender or have been convicted of arrest for a Meth lab. Our tax credit properties don't even run credit reports anymore. Our HUD properties do because it's a requirement. Welcome to my world

Matt Stephens I recommend APPROVE SHIELD it’s expensive but worth every penny. I have zero delinquency at close out and we are 20% affordable. It’s a process but so worth it.

just get the status from your attorney and copy of the assistance letter and status

Honesty is always the best policy especially when it comes to Corporate. It just is what it is.

I am so confused… why would anyone ever need to come up with a creative way to say this?

Alison Benton because management doesn’t like the answer.

James Shannon ummmmm…. Ok….. maybe they are in the wrong business!

James Shannon I don't think my management company would like that answer too especially if it's the same one you've been giving for months and not doing anything to correct the situation.

Donna Mueller Blackman I am assuming this Manager has already taken the appropriate steps to help with getting the assistance, and has also filed for eviction since he said that. Other than calling the resident and sending reminders each week, asking them to update you, and following up with the rental assistance office…. there is nothing else that can be done.

Alison Benton reading the post, it doesn't appear they have.

Donna Mueller Blackman I’ve filed the evictions, completed the rental assistance applications with them, and we don’t accept partial payments. So I’ve done everything that I think I can do. Now it’s a waiting game.

James Shannon them that is all you can do. It is our of your hands. You've done your job, and no one can ask for more!!

Keep it simple- Refusal to pay, waiting for ERA or eviction.

Tell them your clients are experiencing a delay in the supply chain. The supplies will arrive once production begins again. Apparently the treasury is waiting on paper to print the money necessary to pay the bill.

Just like that.

Do they have proof of rental assistance approval? Has a pledge been signed by management yet?

Maybe see if a payment agreement is possible?

They understand they just acting simple

There is nothing creative about money. They pay they stay. They owe they go. It's heartbreaking but honesty is the way to go.

Whatever happens first….eviction or assistance. File on time, at pre-ame or expiration of the 3 day or whenever is your due date and charge up fees. That’s all you can do.

First, not every answer will be liked. That is ok. Second, try making the argument you are trying to both (a) recoup funds, and (b) prevent unnecessary turnover. Then pull together your turn expenses, lost rent, services (paint/carpet) , (including value of in house time) and share your goals, those costs, and details of your lock step actions. Then ask genuinely if there is anything you missed. Let’s see if they offer anything constructive that they’ve seen elsewhere that works. Could be they value you more after you show them everything that’s on your mind and all that you’ve done. And maybe they will spot something in your steps they can help you improve. And if you’re in my area of the woods, here’s a new friend for you LOL!Loebsack Chris

Don't be creative, be honest. Advise that they alter their rental criteria...3x rent, 2yr favorable rental verifications, etc, etc...