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In the world of apartment property management, communication is key!

In the world of apartment property management, communication is key!

At our company, we've implemented a daily check-in system between our community managers and maintenance technician leads.

This isn't just a casual chat - it's a strategic meeting to create the plan of the day, check in mid-day with progress reports, and report results at the end of the day. 馃摑馃晵

Why is this necessary? It's all about accountability and prioritization.

These check-ins ensure that outstanding work orders and 'make readies' are always at the forefront of our minds and actions. It's about making sure everyone knows what needs to be done, when, and by whom. 馃搳馃懃

But it's also about our mantra - Maximum Communication. We believe that the more we communicate, the better we work. And the better we work, the better service we provide to our residents.

It's a simple equation, but one that requires constant attention and commitment. 馃摚馃捈

Remember, in property management, every detail counts. And every communication matters. Let's keep the conversation going! 馃挰馃攧 

 
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YES!!!!!!!!!!!!

  Paul Rhodes
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Jason, excellent advice! I cannot imagine an onsite team not having daily check ins but so many did not!
We do this as a boutique residential single-family property management company. Because we are remote and out at properties throughout the DFW Metroplex, we have a DAILY "KWIK Meet" by ZOOM at 9am. There is a set agenda including some team bonding and fun stuff; word of the day, motivational quote, and team significant personal events. Then we run thru marketing, availability, notices, lease renewals, service request, "issues" and owner communication. A set agenda with different people responsible for preparing that part of the KWIK Meet. Team members have set goals that they also report progress. This is all done in 30 minutes or less.
A different team member is assigned to create the agenda and send the ZOOM invite each day of the week. Sure, we sometimes have to change the times or even skip a day due to company events. We also meet in person weekly...usually on Wednesday. This meeting time is built into our weekly routine and rhythm. The communication and exchange actually saves so much time, confusion, and misunderstandings. It has also enhanced our corporate culture and morale.

  Rick Ellis, CPM
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I love it! Frontloading the process and investing a few minutes each day\week will save hours of headache.

  Jason Patrick (J.P.) Campbell
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We've implemented Plan of Day (POD) morning huddles between Maintenance Lead and CM and property specific Operations Channels on MS Teams for ongoing comms. We end the day with an (EOD) huddle and report.

Premortem approach.

  Jason Patrick (J.P.) Campbell
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And All Hands on Deck Operations Teams Calls across all properties for training and company updates.

  Jason Patrick (J.P.) Campbell

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