Imagine your initial contact with a prospect - you greet your customer over the phone, virtually, or maybe even in person – and you start asking questions:
“When do you need to move in?”
“How many bedrooms do you need?”
More often than not, we then lean on the crutch of our availability to determine what our customer "needs" from us, rattling off a bunch of jargon such as availability date, rent amounts, square footage, amenities, and more. This not only leads to confusion for your customer, but it eliminates the ability for the leasing consultant to connect with the renter and truly get to know who they are and how they live.
This webinar will identify some best practices for leaving the availability behind and confidently helping your customers decide your community is the perfect fit for them!
- Learn fresh new ways to identify your customers’ needs
- Understand how to confidently sell your community and not just your availability
- Appreciate that each customer is an individual and the only way we make ourselves stand out from the competition is truly learning to connect with them
Join Deanna Jackson and the Webinar Wednesday Team on October 7, 2020 at 2pm Eastern Time to Stand Out from Your Competition!
Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors, Marketing Directors
About Deanna Jackson:
Deanna Jackson has worked in the multifamily industry since 2006 with experience in lease ups & rehabs at a variety of communities from urban to suburban, high/mid-rise & garden style with retail, HOAs and more. Recently, she worked as a National Trainer at Simpson Property Group, using her vast industry knowledge to help hone the skills of their on-site teams all around the US. Her passion is helping employees make the best decisions for both the customer and the bottom line, and she loves the “light bulb” moment when great ideas are shared and learned.
AMS Billing is your utility billing management partner. Providing effective utility management solutions for utilities like water, gas and electricity. AMS helps you recapture your expenses and increase properties' ROI.
RentCafe.com and the RentCafe marketing suite provide powerful marketing services to drive qualified traffic to apartment communities. ILS advertising, Search Engine Optimization, Pay Per Click Advertising, Social Media and Reputation Management services help property managers and marketers fill vacancies and meet occupancy and revenue goals.
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
