The Customer is Always Right ... Wrong! The long-time thought process is that the customer is always right. However, the truth of the matter is that the customer is more than often not right. The important factor of customer service is to have the customer "feel" as though they are right. This webinar will help you achieve the top level customer service everyone expects and help you develop the ability to:
- Say Yes to the customer, but mean No to their request
- Have the customer feel they are right, even though they are wrong.
- Over-come the obstacle of feeling defeated after talking to an upset resident or prospect.
Join Christal Brooks, Felicia Norman, and the Webinar Wednesday Team on this Special Recorded Broadcast To Make Your Customers Feel Right!
About Christal Brooks:
Christal is currently the Residential Compliance & Training Manager for A.J. Dwoskin & Associates. She has 14 years of residential experience working in garden style, midrise, high-rise assets, and some commercial background. Christal has a dynamic portfolio of skillset applications in occupied renovations, double lease-up assets, stabilized assets, and amenity space renovations. She has had involvement in systems, development, construction, training, policies & procedures. Christal thrives on implementing a foundation of understanding and transparency while working towards achieving common goals and initiatives. She truly believes that if a teammate understands the “why” and is valued as a participant in executing a plan towards a purpose; they will be tethered and dedicated to the successful accomplishment of that goal. The most efficient and direct method is usually the most beneficial route towards success.
About Felicia Norman:
Felicia Norman is the Director of Operations for Multifamily Insiders, the industry leader of webinar training and solutions for the multifamily industry. Felicia has an impeccable reputation within the multifamily industry, personifying Multifamily Insiders’ service-first mentality and works within a customer-centric philosophy when building relationships with customers, potential clients, and employees.
RentCafe.com and the RentCafe marketing suite provide powerful marketing services to drive qualified traffic to apartment communities. ILS advertising, Search Engine Optimization, Pay Per Click Advertising, Social Media and Reputation Management services help property managers and marketers fill vacancies and meet occupancy and revenue goals.
Leonardo247 is remote performance management software that streamlines operations for real estate managers by turning policies and procedures into daily guidance for onsite teams. Leonardo247 mitigates operational risk by automating key inspections, preventative maintenance, workflows, code compliance, work orders and critical tasks and offers management executives real-time visibility into activities at their properties.
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
