If only rent collection was a simply process, where all residents pay on time without hassle.  Unfortunately, that is not the case, so we wanted to understand what communities are doing to inspire on-time rent payment, penalties for late payment, and all other facets of the rent payment process.  These survey results are intended to help apartment communities analyze their own rent payment processes.

Also, we want to thank RentMonitor and SatisFacts Research for sponsoring this survey.