Resident Manager

Hi everyone. Is anyone could help me (((. Please, help me to solve this situation.
I started to work as resident manager. I have 22 units to manage and I have 1 apartment with the uncontrollable people who lives in. It's a family: wife, husband, 3 years old daughter and wife's mother (just came from another country.) First of all, they are very noisy tenants. They are sleep late every night. They talk with each other with loud voices. They're don't control her and care about daughter. We have a patio inside the building so, they lets her go to and stays at home and watching movie. Time by time they go to check how she is playing in the patio. She is very noisy kid, running there and parents never educate her.
They don't obey the owners and city rules. Every time they are using the 3rd parking space (they already have two). Once her husband have threatened me while I was doing my job and asking her wife to take from the railing her hanging inside the building patio the king size bedding. Once I asked her to take the rugs from the railing so she had known that it against the rules to hang personal stuff. They told me since they have received a notice that the rent will increase they will do whatever they wants. I have predicted him that i am going to call to police. The owner was inside the building and told me to send report to the management company. By the way the owner send e-mail to the management company by himself that he have seen that situation. One week after, today, my neighbor just found another thing to talk about and he was threatened me again and It was enough for me. I went to police to ask a protection and than to court to take an harassment restraining order. Also I asked police to come to talk to him and give him warning before I will finish to fill up the application.
Please, recommend me was I right? Help me please to right correct report to management company. Please, give me recommendation. Thank you.

Galina, what did the police do when they got there?

Get those people out!!!! Type up your documentation and send it to whomever makes the decision to evict. I have had success asking people to move on their own instead of going to court and it has worked well. I make them an offer to leave by a certain date (very soon) and I will refund their deposit, less damages. I also tell them by moving on their own, an eviction will not tarnish their rental history. I have them sign a 30-day notice to vacate form with their reason as "personal" and that the early move was approved by management.

Good Luck!

Your Management Company should receive a copy of the Police Report. I am sure they have language in the Lease regarding threatening onsite employees, vendors and other residents which generally is grounds for eviction. I would suggest that the Management Company take over the eviction process since clearly you feel threatened and they have a responsibility to ensure your safety. What did the police do anyway - did they issue a citation to the Resident?

I had a resident at a recent property that should have been declined, and probably would have been if I had the proper tools to screen his criminal background. Let me explain:

This applicant not only had a common name, but a generational one (he was a IIIrd), all the criminal and eviction matches were thought to be attributed to the father (the IInd); and I had no tools to do an identity match verification against my applicant. I was told that the problems were the father's and not my applicant. Not being able to confirm this, I recommended approval with a higher deposit.

Not one week after moving in, I had complaints from his neighbors; the coapplicant wanting to be removed from the lease for domestic violence, a window he had broken from the inside, and a verbal altercation with my gardeners (they were using their leaf blowers at a reasonable hour in his general direction and he went ballistic). All of these issues were documented and we made the decision not to accept the next month's rent payment and file for eviction. When he comes in to pay his rent, I explain the situation as calmly as possible that his residency was problematic (despite a conversation I had with him before he moved in pleading with him not to make me do what I didn't want to do and that I had stuck my neck out for him and gave him the benefit of the doubt with the background results I had). He then loses it, storms out of my office, slams my office door, reaches his soon to be former home, and breaks another window (which we heard). I went to investigate, and SAW a 2nd window broken (which hadn't been broken 45 minutes ago). He shouts at me asking me why I am taking pictures (documenting damage), then goes and gets a baseball bat and starts chasing me with it. From behind me, I heard another window break (for those counting, this is the 3rd window including the one that had already been broken a couple of days prior in his unit) in one of the laundry rooms. I get to the office, called 911 for assistance, then called for backup with those that I worked with.

Needless to say, the next thing I did was call my attorney and had him draft a 3 day notice to vacate for noncurable breach of lease......

This could have been prevented if I had the proper tools to screen applicants and find a cause to decline this one.

Bottom line is, if you are being and feel threatened by a resident; you should be able to serve them a 3 day notice to vacate. I would like to see the OP post a blank lease so we can identify how many lease violations were witnessed, and how many of them are noncurable.