Cancels and No shows

Topic Author

Lindsay

6 years 2 months ago #22396 by Lindsay

Cancels and No shows was created by Lindsay

Lately we have had alot of people lease, but they arent showing up on the move in day or they cancel the week before. We have even implemented a holding fee that is due with the application fee. We have called prior to the move in, to follow up but nothing seems to help. Any ideas to make sure the people that do lease, actually mone in?

6 years 2 months ago #22396 by Lindsay

Stephanie Oehler

Posts: 8
Thank you received: 1

6 years 2 months ago #22400 by Stephanie Oehler

Replied by Stephanie Oehler on topic Cancels and No shows

Hi Lindsay, How long is the approval process taking? Also, do they lose the holding deposit, etc. with a cancellation? How much is that costing them?

6 years 2 months ago #22400 by Stephanie Oehler

Stephanie Flores

Posts: 1
Thank you received: 0

6 years 2 months ago #22404 by Stephanie Flores

Replied by Stephanie Flores on topic Cancels and No shows

Oh wow. That rarely happens to me since I collect all fees due, including Security Deposit BEFORE move in. Literally 48 hours after approval. Even if they pre-leased 60 days in advance. I have them sign away stating that they acknowledge that for any reason they cancel after the date, they lose all monies paid.

6 years 2 months ago #22404 by Stephanie Flores

Brent Williams

Posts: 1101
Thank you received: 110

6 years 2 months ago #22485 by Brent Williams

Replied by Brent Williams on topic Cancels and No shows

Is collecting the deposit not common in your market, in favor of a holding fee? I don't think I ever ran into this issue, as we had hundreds of dollars tied up already through their deposit if I'm remembering right...

6 years 2 months ago #22485 by Brent Williams