Do you feel comfortable refusing to tour someone because they make you uncomfortable/give off a weird vibe?

Hello everyone, I want your opinion on something- if you work completely alone on certain days, do you feel comfortable refusing to tour someone because they make you uncomfortable/give off a weird vibe? Part of me doesn't want to ruin a sale or give off a bad first impression, but the other part of me wants to protect myself. Let me know your thoughts/tips!

I had a very wise regional a few years ago that said to trust our gut. If something felt off, apologize, unable to show today, and make an appointment for another day. They do not usually come back. Make sure to document in case of Fair Housing

From day 1, I tell everyone that if your gut instinct is "danger" document it and dont show. If they seem to be inebriated or under the influence , document and dont show. No lease is worth someone being hurt. But it's got to come from the gut. Not just because of the way they look.

Also, you should have a code with maintenance. Something like. I cant find the keys to the show unit, can you meet me there and unlock the apartment. Tells them you dont feel safe.

Kathy Winfrey Chaney agree with all of these! Code words and document, document, document!

Isabel Henry I have stood at a front door of an apartment many a time and practically yelled the amenities of the apt because I just had a feeling. No way was I going to step foot into that apt with them! Some people just give off a vibe. I call them the heebie jeebies. Something is just off.

When I used to tour by myself and felt uncomfortable, I would grab a radio and take it with me to give the impression I could easily call someone even though no one else was at work.

Love Apartment Guradian. All our sites use the safety device.

Never do a showing against your intuition BUT be careful to not violate fair housing at the same time. I would say if you tell someone your not doing anymore showings on a certain day, you probably shouldn’t do any more tours that day. I had a bad feeling about a guy one time so I told him I needed my assistant manager to come to the apartment he wanted to see because I needed to show him something that needed to be fixed. I went to my assistant manager and insisted he come with me. As was our policy I asked for the mans ID (which we left at the office) the man was following in his truck and turned down another street and never came back for the tour or his ID!! I was really glad I listened to my gut

Always trust your instincts, don’t show and document!

Just put in the notes the reason why and you must schedule a tour for a different time when another member of staff is there.

What you should do is excuse yourself, call maintenance and tell them to find an excuse to go to the unit you will show right away. If maintenance isn’t there either, dont go but just be sure you are doing it for the right reason.

I had a weird feeling about someone once but gave them a tour as he had a little girl with him and it turns out it was because they were a shopper giving me a fake story. Only 1 other time I felt unsafe so I stayed outside the apartment and let them go in by themselves. I say trust your gut. You can sense the other person's energy.

If I refuse a tour because I feel uncomfortable I simply say we're not showing today and don't take any other tours the remainder of the day. So even if someone comes in after and they are seemingly normal and dont give bad vibes, I still dont tour.

If I refused one tour for the day I would refuse all. To protect yourself and your company good written documentation would be important. Give as much information as you possibly can but not a good idea to take one person out and not another.

I don’t but stay I would just stay at the door and let them tour inside. Let them them it’s for security purposes since your “partners” not working today.

If you deny one tour you will have to deny the rest for the day in line with fair housing. If I'm uncomfortable with the people I do not go all the way in the apartment with them I leave the door open with it safety lock in "lock" position so the door cannot be closed and stand close to the door, nor do I let them get to close to menor walk behind me. Also I always carry my phone amd have a small bottle of pepper spray.

Never give a tour if you have a bad vibe. Do not feel bad for doing so. Tell them you gave an emergency

No job is worth my safety...I have been attacked.

If you feel uncomfortable you are allowed to refuse to tour. Just remember you cannot tour anyone else for the remainder of the day to comply with fair housing. On the weekends there would only be one person in the office and this was mentioned.

Just let them know you have an appointment coming in soon but would love to schedule them for an appointment the next day.

You can call your maintenance person or your supervisor on your cell and keep them on the phone as you give the tour, but if you feel that still wouldn’t make you feel safe, tell them the unit is t ready to tour yet and show them pictures of the unit or carry pepper spray in your pocket

Safety first A L W A YS

I'm sorry to hear that you were attacked, as I was also attacked also. No sale is worth it.