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we put a dog down 3 years ago and like many of the posters in this thread, including the OP, we got one of these condolence cards/paw prints.... Our vet took things a step further though.....There was a very formal looking certificate of good pet ownership, which entitled the bearer to a new dog, free of charge, from the local No-Kill shelter. Talking with the shelter worker while my kid was playing with some puppies, I found out that they sent those cards out to area vets 5 years before when they had a bad overcrowding at their shelter. They had expected a rush of "free dog" claims....but the vets had other things in mind....have held onto alot of the cards...and have been sending in "grieving families" for years. The shelter not only has not refused to honor them, but despite their original intent being very temporary, has reprinted them and continues to send them to local vets each year.