Need advise. wi-fi name wars. I have residents that are using their wi-fi names as a way to harass another resident.

Need advise. wi-fi name wars. I have residents that are using their wi-fi names as a way to harass another resident. For example they will put #301 hates everyone on 2nd floor or #301 stomping jerks. How do you address this? It is creating an uncomfortable atmosphere as the targeted unit doesn’t know who is writing these things and wants to know what they can do so they are not effecting other units but can’t figure out what they are doing to warrant this. They have added extra carpeting, no shoes in the unit and are basically tiptoeing around their apartment but still continue to get these. (#301 is a large unit that has multiple units below it) They are also uncomfortable using the elevator now because someone is obviously upset with them but they don’t know how to address it. How do i address this with the building? No one should feel unsafe in their building or be publicly shamed. P.s. nothing has been mentioned to the office about noise issues.

So childish and I don't know about you but I have more important things to do with my time. They aren't breaking lease rules. #dontcare people only do these type of things for attention. Give them zero attention

I want to just leave it alone but when they bring up their concern for their safety I can’t really ignore it. Plus we are in Minneapolis so people are really on edge about everything now

I’m hearing what you are saying but I don’t see how it’s a legitimate safety issue. 310 could be a number that means something to the wifi holder. Now if it says “I’m going to kill 310” then I could stand with the safety issue.

I understand; when a resident ‘puts you on notice’ of a perceived (by them only) safety issue, it puts you in a difficult position. It appears petty on the surface, but things can get out of hand without you even understanding the psychology underlying the micro aggressions that are happening now. Definitely document everything….good luck.

Harassing other residents is usually grounds for NTV

We had one thar named his King D**k drove his neighbor insane

Ignore them. You are not ADULT DAY CARE!

Call cable company probably they have some harassment policies. Do u have rap for your site that overseas your site

I would tell them to work it out amongst each other or take it to the police if it’s that serious. We aren’t their daycare…we have so much more to do than things like that…

Police won't touch that. Definitely not something I'd want my tax money to go towards. That's a civil issue and even then a judge would probably dismiss in first 5 secs. And how often are you reconnecting your wifi that you'd even see that? You connect it once and it should be set to auto connect after that. That's just silliness and we have way better and more productive things to do w our time. If that bothers someone that much they are overly sensitive and need to grow a backbone. I would address it with the person complaining once and let them know that's not a lease violation and keep it moving. Our lease is what we go by if we start going above and beyond what our lease responsibilities are then we are setting ourselves up for a dangerous precedent which could ultimately lead to court.

I’m SO sorry- but I just about spit my coffee out laughing!!!! Just when you think you have heard it all in this business…..

I’ve found that people always consider the noise to be deliberate. Like the neighbor doesn’t have anything better to do than a combination of backyard wrestling jumps off the counter as they pivot into a Riverdance just to bother them. In days of yesteryear, people would greet new neighbors and introduced themselves when they moved in. Now they’re all strangers and hear noise and assume the worst. Each building is different and noise is a funny thing. A year ago I lived and worked in a brand new luxury community. My neighbor above me, like any of us, would place his phone on the bedside table and when it vibrated I could hear it. I never heard him walking. Maybe send a letter to the community and point out that you shouldn’t assume it’s intentional or that the person is even aware of it. Then allude to the Wi-Fi names vaguely and show an illustration of yourself cutting the power, with a cartoon bubble that says “I’ll do it!” (Just kidding on the last part)

Declare a need for maintenance power outage. Cut the power to units one by one. When signal drops, there it is.
You need to conduct a power outage to identify the harassed. Justified in my mind.

I like that! I’m sure the lease has verbiage about conduct and harassing neighbors. They probably haven’t realized you can identify who is doing it. Sending a screenshot and the portion of the lease that addresses harassment, without saying a word, would probably be very effective!

I'd ignore it unless you can somehow have everyone have uniform names, but I don't think that would work.

Here’s a tip, shut off the breakers to the suspected individual units one by one for “Maintenance related emergency” and when the wifi name disappears, you’ll know

I find a lot of information about my tenants out by looking at their social media. Facebook especially. If they’re complaining through Wi-Fi names about their neighbor they’re definitely complaining on Facebook too.

It should be easy to identify by bringing a device close to the unit and seeing the signal strength, right? It's probably the unit right below.

Ask yourself if this was happening in a residential neighborhood what could be done? Nothing. While I understand a resident has a legitimate complaint, your other residents with these wifi names are protected by free speech. I wouldn't get involved as it could end you up in a legal situation.

I would address it head on. Send out an email about it, then (just a thought) run a competition for the best community driven or funny wifi names? Having a wifi name that attacks another is childish and so passive aggressive it’s ridiculous.

It is 100% legal. I believe it was ruled on a few years ago. Demanding the change might actually violate the law, so you may wanna check with legal www.bleepingcomputer.com/.../are-wifi-network.../

This is not an issue for you to address. People aren’t breaking any rules for poor taste.

My response would be, “your safety js of great concern, however I am not a law enforcement officer. I am not able to do anything regarding this type of issue. Report it to the police so there’s a written record of it, and if there’s any type of retaliation, we can document everything”. Then on our side, once we have proof of them breaking community rules (assuming there’s retaliation) then and only then, I could move forward in some sort of fashion.

I would send a letter reminding them to be mindful that younger residents (children) can see WiFi names. So the verbage should comply with the same policies enforced within the shared space in the community. And remind everyone that verbal harassment and slander against other lease holders is, in fact, a violation of the lease. So if anyone is charged and found guilty of any criminal activity that violates your policy, including harassment, you will take action accordingly, including... Well however your company and state law allows you to whether it be fines or evictions.

It’s a civil matter that you can’t be involved in. Though I understand your position. It’s a tough situation

Such a dumb situation, and I really appreciate you trying to sort it out.

I had an issue with a neighbor with substance abuse & mental health issues. He would yell all day & the majority became directed at me (I told him to stay off my property when he mowed my yard/garden- so clearly I was the reason his life was shit.) The entire neighborhood stopped going outside to avoid him, and a few people moved. The police were involved several times. Unfortunately by law, unless he threatened someone, or actually came on the property again, he was in his rights. Doesn't sound like the offenders are anything but frustrated with noise, and are being creative, yet kinda assholes in their mode of venting.

Oh my goodness! So childish!

Freedom of speech is only as it pertains to the state or federal government, not private businesses or private citizens.

My guess is that the person posting lives in Unit #201.
Unit # #301 should post #201, get a life!

Please look up your State law or city municipal code for Cyber Harassment or Internet Defamation. At least by Federal standards, this is harassment. Let your legal team handle it from there.

Not necessarily so. At the Fed level cyber harassment is criminal and not civil.