Never Split the Difference by Chris Voss
It has nothing to do with property management, but is about negotiation, conversation and listening, which in my opinion is 90% of what property management is
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. Also: Fish!: A Proven Way to Boost Morale and Improve Results
Tbh you’d learn more by experience and going through it. Challenge yourself and when you don’t know the answer just remember it’s okay to ask questions!
Property Management is like Parenthood. No book to tell you how to do it, you just wing it each day and pray it all turns out ok and nothing catches fire.
This is not related specifically to property management but rather a skill that we all should do better with. “The Lost Art of Listening”. Easy and relatable reading.
"The Property Management Tool Kit" by Mike Beirne is a highly recommended read. It offers practical advice and strategies for effectively managing residential properties, covering topics from tenant relations to maintenance and financial management. This book is known for its straightforward approach, making it accessible for beginners while providing valuable insights for seasoned professionals.
10 Leadership Lessons From Nehemiah
A compelling example of how a leader should function. Nehemiah defined the reality of the situation, named a vision, and then engaged the people to accomplish it.
Journey to a Rainforest Team Culture, Radical Candor, The 5 Languages of Appreciation in the Workplace, The Ideal Team Player, Start With the Why, and Who Moved My Cheese. All great books!
Someone mentioned this earlier, so here’s a second vote for Journey to a Rainforest Team Culture by Jason Kae. It is the story of a property manager taking over a community where the staff has a lot of challenges. It’s a quick and fun read, and I just love that it is set precisely in our world! Link:
www.amazon.com/Journey-Rainforest-Team-C...b4-a692-e99b6cfa734a