The struggle to find, train and retain maintenance team members is real across all industries, not just for rental housing. Moreover, this universal struggle is not going away anytime soon. Uncover ways to address the diminishing supply of skilled workers in today’s employment climate. Lori and Chris will share case studies from their own training, apprenticeships, and outreach programs to bring onboard the next generation of rental-housing maintenance professionals.
Session Learning Objectives:
-
Understand Resident Needs
Learn how to identify and cater to the diverse needs of residents, ensuring their comfort and satisfaction throughout their stay.
-
Identify the current issues in your local markets that are affecting the shortage of maintenance techs
-
Tailored Amenities and Services:
Offering personalized amenities and services can elevate the resident experience and contribute to their decision to renew their leases.
-
Understand capabilities you may have within your organization, along with resources available at your State and local levels
-
Gain best practices and tips for starting your own training programs for maintenance techs
Join Lori Agudo, Chris Caramanica and the Webinar Wednesday Team on November 20, 2024 at 2pm Eastern Time To Train and Retain the Next Generation of Maintenance Professionals!
About Lori Agudo
As Director of Training & Talent Development, Ms. Agudo is responsible for the oversight of all training related programs for over 700 Royal American Management employees. She has over 20 years of management experience in both retail and property management. Lori is an industry educator that teaches for several apartment associations in the State of Florida and has developed programs such as the Facilitator Training Program for the Apartment Association of Greater Orlando. Lori is currently serving as a mentor for the National Apartment Association’s Diversity Leadership Program. She also serves as an officer on the AAGO Foundation Board, and on numerous committees with the Apartment Association of Greater Orlando, Space Coast Apartment Association, Florida Apartment Association, and the Central Florida chapter of the Institute of Real Estate Management.
Ms. Agudo has a Modern Classroom Certified Trainer (MCCT) certification and Virtual Facilitator Certification through the National Apartment Association Education Institute (NAAEI). She is also a Certified Community Manager (CAM).
About Chris Caramanica
Chris Caramanica, CAMT +E,+L is a Director of Facilities for WinnResidential, overseeing maintenance operations of a portfolio of 8,000+ apartments in 265+ buildings in New York, New Jersey, Delaware and Pennsylvania. He began his career in the multifamily industry as a Maintenance Supervisor at a 100 unit midrise 15 years ago. Chris is the Chairman of the National Apartment Association’s Operations Committee for 2024, a NAAEI Faculty Member and NAA Leadership Lyceum Graduate.
Proudly sponsored by:
Pay Ready is a robust platform streamlined to facilitate the resident recovery process. Utilizing AI technology and predictive analytics enables Pay Ready to outperform the traditional post-resident recovery processes, aids in brand protection, and provides a centralized location for management teams to track and analyze data at the portfolio or property level, producing valuable insight and data in one platform. Pay Ready integrates with your property management software for a seamless software experience that empowers property owners and operators to focus on revenue generation and growth while leaving the arduous process of debt management to Pay Ready.
www.PayReady.com
For multifamily Property Managers facing a long list of job duties and even longer days, MRI Software is the multifamily expert in your corner who can give you precious time back at every stage of the resident lifecycle. With MRI, you can handpick from a suite of advanced property management tools that work together, separately or with your existing tech so you always have just what you need to take care of residents, take care of business, and still have time to take care of yourself.
www.MRISoftware.com
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
