In a perfect world, all residents at an apartment community would pay their rent on time, be quiet and thoughtful neighbors, write positive reviews of the building without prompting, attend events, bring you homemade cookies daily, volunteer to babysit your kids, offer to chauffeur you in their Maserati, set you up on a date with their cousin Chris Hemsworth...

But, it's not a perfect world.

And, sometimes, despite screening them, some residents are, well, less than the ideal. Here's how property managers should deal with difficult residents. 

Listen. If you have a resident who's constantly making complaints, don't just write them off as a someone who likes to complain for the sake of it. Just because something might not be an issue for you doesn't mean it's not for someone else—especially if they're living there. That upstairs neighbor might actually be juggling bowling balls. See if there's sometime you can do about the problem. And, sometimes, people just want to be heard. 

Read the blog.