A little trust goes a long way. It's best if you relay the correct message (spoken and unspoken) about what class your community is. Your branding guides would never want to misrepresent the product you're selling when marketing to prospects. So, keep your brand refresh under control: When you're finally getting around to modernizing a 1980s suburban garden style community, ensure the branding isn't telling a "luxury urban high rise" kind of story.

Other creative agencies might (we're not throwing shade, we're just being realistic) try to get you on board for way more branding than you need. Class C properties don't have as much change in their pocket to spend on branding and marketing— only suggest what you need the most, and what will help you be more likely to reach your goals. On the other hand, Class A's need to pull out all the stops.

Here's what you really, truly need, at minimum, broken down by class.

This is the top of the line. Higher cost rents. A full suite of amenities. Truly luxury apartments. Class A properties require something special, more bespoke, and the branding should touch every area, from the inside out.

We recommend a Full Scope Branding Package that includes:

Custom logo design 

Brand visuals - These are the big guns. (Appearances matter.) Included in brand visuals:

• Brand Style Concepts - like a mood board!
• Color Palette Development - groups of colors  work for your brand
• Brand Typography - fonts and weights (including title, subheading, and body text uses)
• Design Elements - textures and patterns
• Lifestyle Stock Imagery Curation - picking out the vibe through a photo collection
• Iconography - designed symbols for your amenities
• Sample Design Applications - How your brand will look in the wild (signage, mailers, business cards)

Brand voice - AKA how you communicate your vibe through your words. Are you youthful or mature? Verbose or cut-and-dried? It will also be impacted by your understanding of your Ideal Resident Profile [IRP]; we'll write it towards them, in language that will attract and vocabulary that will entice. 

• Brand Positioning Statement - A sentence about what you want to be known for in your 1) industry 2) market 3) target audience
• Brand Attributes - Single words that better define your brand's personality (e.g. "Edgy")
• Ideal Resident Profile (IRP) - Defining your target audience through a tangible description
• Tagline Development - Slogans, essentially!
• Headline Library - On-brand headlines that you can use in your copy—on the website or in print
• Brand Phrases/Amenity Names - make your amenities a little more special with names that match the vibe

CLASS B:

Class B are nice apartments, but not necessarily luxury, and not new – maybe undergoing some value-add improvements with the change to new management. They bring in above average rent, but the clientele will still be looking for something clean and consistent.

We recommend a mid-level Brand Package that includes:

• Custom Logo Design -  3 concepts to choose from and tailor it from there
• Brand Visuals - Similar to Class A, but the approach is based on research and discovery.
  • 3 Brand Style Concepts
  • Color Palette Development
  • Brand Typography
  • Design Elements
  • Lifestyle Stock Imagery Curation
  • Iconography
  • Sample Design Applications
• Brand Voice - Enough to inform your copy, but not quite as in-depth as Class A properties:
  • Tagline
  • Headlines
  • Brand Identity Statement

Your Class C Property is older, probably 30+ years old and isn't in the most happening part of town. You should still treat it as a brand, but your budget will be pretty tight, and your branding is less of a priority than a Class A.

We whittled our recommendations for branding to keep you on track:

• Logo - Modernization (keep close to the original logo, but refresh the style to keep it timeless)

If you're changing your name, we highly recommend:

• Proper custom logo design treatment with a new name
• Brand Visuals
  • Color Palette
  • Font Choices
• Brand Voice
  • Tagline

This is the lowest class of property and you'll be spending your budget elsewhere. We wouldn't recommend doing more than this for your branding (but you can do more if you desire):

• Logo - A simple typeset style logo of the name will serve to identify your community

It's worth a quick reminder here—the design style and direction should be in exact alignment (we're talking lock-step) with the quality level of the property. Like we mentioned before, if you're a Class C, pretending you're a Class A will get a lot of leads and prospects upset. Don't mislead, and keep things appropriate—AKA brand within your class. The location and the Ideal Resident Profile (IRP) will also inform the way to handle your branding (and the way you should handle your behavioral marketing).