Exceed your resident's expectations and your promises on their move in day! 

When the time comes to move in your residents, don’t just live up to what you promised, exceed it.  This does not have to involve a lot of extra work, energy and financial burdens on your part.  Simple things like baking a batch of cookies and brewing some coffee as a surprise mid-afternoon snack or personally delivering a pizza and drinks to their apartment can go a long way toward exceeding expectations.  Other than that, if you just treat your residents as you would want to be treated if you were in their shoes you will do fine.

Additionally, when your new residents arrive to move in, make sure that you and your staff introduce yourselves again. Mention the staff members that are not present and explain everyone's roll in making their move in flawless, their stay memorable and the community the greatest.  Don't forget to give them a quick run down of the amenities , and let them know how to get in touch with you if they need you.  If your community provides additional services like exercise classes, resident events, trash service, area discounts and cleaning, make a quick reference to these services and tell them they can learn more about them in their move in package (you should always have move in packages that feature this information.). 

Moving is ranked as one of the top three most stressful times in a person's life. Your job is to make it as less stressful and relaxing as possible. Your new residents aren't likely to forget this moment. So make certain that it is a positive memory and that you leave them smiling!