Getting up in the morning is hard enough but getting up to do the parts of your job that make you want to cringe can be torturous. We’ve kept a tally recently of the top three biggest complaints shared by property staff.  Here goes:

1. “My pet didn’t do that”- and other similar resident comments that result in property staff literally dealing with a bunch of poop.
2. My toilet, shower, dishwasher, stove – you name it – isn’t working again…even when you have an all star maintenance staff and the problem of the hour has already been assigned.
3. Chasing rent -- The check is in the mail…or the virtual mail…or really not at all and getting residents to pay up makes you want to throw up.

Certainly there are workarounds for all these issues that make property staff the true heroes of property management.

Providing plastic bags and trash cans at strategic locations around the community, especially in designated in pet areas, can all but eliminate messy clean up.  Creating an online request system for maintenance issues with recorded online updates can take the burden off of trying to reach residents to communicate the status of repairs. And providing automated rent delivery options that essentially remove the resident from even managing the part of their take home pay that should go the community for rent is another.  

Sure, every headache has a cure, but it doesn’t mean they don’t hurt until you make some changes.