This week I discuss what to do with missed calls, how to leverage social proof, sending a Yikes! message, asking more questions, and why explaining how the process works is critical to closing.

Episode 13 – Missed Leads

Today's question: What do we do with all those missed opportunities?

Most data shows that a leasing office misses more than 50% of phone calls. We discuss some ideas to capture those missed opportunities.

Episode 14 – Social Proof

Today's question: How do you typically describe a feature or benefit?

For most people, using social proof is critical in your communications when leasing.

Episode 15 – Yikes! Getting the no.

Today's Question: What do you do when that prospect goes silent?

In this episode, we discuss when it's time to get a no or reactivate a prospect that seems lost.

Episode 16 – Reversing

Today's question: Should I really answer a question with a question?

More examples for why asking a question after a question can help you in the leasing process.

Episode 17 – What Happens Next?

Today's question: What happens next?

Don't be an old school closer. Set your UFCs and you don't have to close.