In 2011 SatisFacts conducted a comprehensive national study to better understand today’s “online resident and prospect” – the largest segment of apartment renters. This 2015 re-visit reveals how preferences have changed among this critical segment of multifamily’s target market. Find out what’s changed and what, if anything, has stayed the same for the “online renter” regarding technology, shopping habits, social media engagement, communication, customer service, resident retention, leasing and marketing.
Hot topics include:
- Shopping For/Researching Apartments
- Your Apartment Community, Technology, Service and Communication
- Ratings/Reviews, Perceptions of Companies
Join Doug Miller and the Webinar Wednesday Team on a special recorded broadcast Eastern Time to understand today's online renter!
Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors
About Doug Miller:
Doug Miller, founder and president of SatisFacts Research, has held marketing, research and training responsibilities thousands of apartment communities since the mid-1980s, and is multifamily’s leading authority on employee and resident satisfaction. Prior to creating his own businesses in 1996, starting in the late 1980's Miller was Director of Marketing for several NMHC Top 50 and regional property management firms. Miller received his B.S.B.A from Washington University - St. Louis and M.B.A. from The American University.
Now in its fourth decade, Yardi® offers a complete real estate management solution with the Yardi Voyager® platform. Stacked with the Yardi Multifamily Suite™, Yardi Marketing Suite™ and Yardi Orion™ Business Intelligence, it includes marketing, operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility.
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
