You stand and greet people nicely, you handle their service requests and you even send out birthday cards once in a while; yet the property reviews and customer satisfaction is not quite what it you want it to be. WHY?
This session will help you identify the disconnect between the customers’ perception and the reality that you are delivering. We’ll discuss the little things that can turn the tides on customer satisfaction and customer loyalty that you can implement TODAY. We’ll also discuss and analyze true industry data that can help us better distinguish what the customer expects versus what we are able to delivery. It’s more than donuts and thank you notes – it’s a mentality and every day strategy to make each person the center of the universe and tell their friends!!!
Join Stephanie Graves and the Webinar Wednesday Team in a special recorded broadcast to build crazy, loyal brand partners!
Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors
About Stephanie Graves:
For over 15 years, Stephanie Graves has been sharing her talent with the multifamily industry. She tackles property marketing and operations while offering a wide spectrum of insight into multifamily world. She has spear headed training and employee development programs that have increased operational efficiencies for property management companies nationwide. Stephanie has a BA in marketing and is a frequent presenter for NAA, holds the CAPS and CAM designations and is a recognized NAA Education Faculty member. She is also the proud mother of a youngster, ‘smilin’ Rilynn, that you may recognize from her MF Insider blogs. MF Insider blogs.
Now in its fourth decade, Yardi® offers a complete real estate management solution with the Yardi Voyager® platform. Stacked with the Yardi Multifamily Suite™, Yardi Marketing Suite™ and Yardi Orion™ Business Intelligence, it includes marketing, operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility.
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
