Today’s customers expect you to anticipate their needs. They expect a high level of customer service and will switch to your competitor if they don’t get it. In this session participants will see data to explain why customer experience is more important than ever. They will learn to define various levels of service and explore the notion of active listening and closing the communication loop. Participants will leave this session with a clear roadmap that will guide them to consistently deliver a level of service that will WOW their customers and keep them renewing!
- How to establish rapport
- How to apply active listening
- How to determine what the customer "really" wants.
- How to garner positive reviews
Join Gabrielle Gonzalez and the Webinar Wednesday Team onthis Special Recorded Broadcast To WOW Your Customers!
About Gabrielle Gonzalez
Gabrielle has a proven track record of success managing an array of multifamily asset classifications including conventional, institutional grade and tax credit. She is recognized as a thought leader on the subjects of customer experience management and energy conservation and has been invited to share her expertise on these topics by NAA, IAA, NAHB, Journal of Property Management, Multihousing Pro and Sales & Marketing Magic. Gabrielle advises companies along the full spectrum of property management and helps companies improve performance through a customer centric approach.
Proudly sponsored by:
Leonardo247 is remote performance management software that streamlines operations for real estate managers by turning policies and procedures into daily guidance for onsite teams. Leonardo247 mitigates operational risk by automating key inspections, preventative maintenance, workflows, code compliance, work orders and critical tasks and offers management executives real-time visibility into activities at their properties.
www.Leonardo247.com
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* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
