"Why you gotta be so rude?"
Most everyone has been the recipient of rude behavior, whether through email, text, or in person, and uncivil communication is on the rise.
Research from the Harvard Business Review shows that rudeness is rampant in the workplace. Just a few years ago, about 50% of employees said they were treated rudely at work at least once a month. Today, that number has spiked to 76%! How do we effectively serve and address residents whose belittling, insulting, and ranting are directed at us and our teams? It’s time we learn to effectively diffuse this sort of behavior and take a conversation from rude to successful resolution.
You and your teams will learn:
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Assertive, versus aggressive communication techniques
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Specific language designed to diffuse and re-direct
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Active listening and empathy skills
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When to acknowledge and when to apologize
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How to prepare and remain in control during a confrontational discussion
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How to calm down after someone’s negative behavior has affected you
Join Lori Snider and the Webinar Wednesday Team on this Special Recorded Broadcast To Go From Rude to Resolution!
About Lori Snider
Lori Snider is a mental health advocate, leading multifamily marketing specialist, learning and experience expert, and she is currently serving as head of Learning and Team Experience for RedPeak. At RedPeak, Lori is providing strategic educational and recruitment direction for the entire company while overseeing all facets of the team member experience. In her 30 years of multifamily experience Lori spent 15 years running her own successful company as an educator, platform speaker, and experience management consultant. She has leased apartments, worked as a marketing director, launched a rental publication, co-founded a boutique marketing and design firm, and executed marketing strategies for a myriad of product types throughout the country.
Proudly sponsored by:
Realtor.com® Rentals connects our multifamily partners’ diverse communities with untapped rent-ready prospects on our easy-to-use rental marketplace. For over a quarter century, Realtor.com® has pioneered digital real estate, and by harnessing the power of our flexible advertising partnerships, your leasing teams can convert quality traffic and increase portfolio performance, today.
www.Rentals.Realtor.com/Multifamily
For multifamily Property Managers facing a long list of job duties and even longer days, MRI Software is the multifamily expert in your corner who can give you precious time back at every stage of the resident lifecycle. With MRI, you can handpick from a suite of advanced property management tools that work together, separately or with your existing tech so you always have just what you need to take care of residents, take care of business, and still have time to take care of yourself.
www.MRISoftware.com
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
