Who knew the most helpful tool to improve maintenance performance is a number? This session helps you leave with tools your team can use to work smarter! Used as “indicator lights”, KPIs help you make better decisions, serve your customers better, and so much more. Leave knowing how to create, set, and track the numbers that make your maintenance program most effective. Whether you are Regional or On-Site, Manager or Maintenance, you will take away at least 3 tips for using KPIs to succeed in the dynamic world of apartment maintenance!
-
Leave with best methods to set important and easy KPIs
-
Harness technology to measure and improve KPI performance
-
Learn how to use KPIs to make better decisions for your maintenance program
-
Leave with 3 tips for using KPIs for success!
Join Mary Gwyn, Paul Rhodes, and the Webinar Wednesday Team on this Special Recorded Broadcast To Empower your Maintenance Teams with KPIs!
Want a discount? Sign up for the entire four-webinar Mastering Maintenance Webinar Series for a discounted rate!
About Mary Gwyn
Mary Gwyn, CPM, is Chief Innovator of Apartment Dynamics. She operates an innovative management company which successfully implements her marketing and operating strategies. A skilled in-person and online presenter, she is passionate about training the next generation of multifamily stars. Her training is based on proven solutions from her own company’s success, designed to enhance revenue and improve management, marketing and maintenance operations. She is a member of the National Apartment Association Education Institute (NAAEI) Faculty, and successfully teaches clients to increase revenue, with techniques designed to leave nothing on the table! Mary’s training gets high marks for innovation and “edu-tainment!” Learn more at AptDynamics.com!
About Paul Rhodes
Paul Rhodes, Host of the Maintenance Mindset, Senior Manager of Maintenance Learning Brookfield Multifamily, and Founder; Directional Maintenance Services, has been melding customer service and problem solving his entire career. His history includes teaching First Aid and CPR for the Red Cross, and training Store managers for a small bookstore chain. He has spent the past 26 years working in the apartment industry. Starting as a Grounds Technician and moving through positions that include Pool Remodeling Technician and Maintenance Supervisor, Paul’s combined love of talking and providing answers found him leading a team of National Trainers for a supplier and eventually becoming the National Instructor for the National Apartment Association Education Institute. Currently, Paul is the Host of the Maintenance Mindset, Senior Manager of Maintenance Learning Brookfield Multifamily, and Founder; Directional Maintenance Services.
Proudly sponsored by:
Chadwell Supply began with three brothers. The second generation now operates Chadwell Supply and the "Chadwell Supply Family" includes hundreds of employees working hard to lead the MRO industry. We supply multifamily communities from fourteen branches serving customers across the country with competitive pricing, the highest fill rate in the industry, and legendary customer service.
www.ChadwellSupply.com
From maintenance to make-ready to asset management, HappyCo offers simple solutions that level up your property management team’s capabilities. HappyCo is your one-stop shop for software and services that help your communities increase operational efficiency and leverage a centralized maintenance model - increasing resident and onsite team satisfaction alike. With HappyCo, you give your teams intuitive tools that collect and analyze data in real time, putting groundbreaking insights at your fingertips.
www.Happy.co
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
