Have you noticed that people are—how shall we say it politely—A LOT these days? Are you struggling with high-maintenance residents, prospects, co-workers, your boss, your mom…!? Is dissatisfaction costing you prospects, resident renewals, and employee turnover?
If you feel overwhelmed by workplace tensions and customer expectations that are higher than ever, you’re not alone. In this session, Kara and Virginia will put today’s high-stress work environment into perspective by leveraging the most recent data on multifamily customer and associate satisfaction.
Get ready for an insightful and spirited presentation that will leave you armed with practical strategies for creating the best possible encounters with everyone you interact with, helping you safeguard your resident and employee relationship, as well as your bottom line.
Session Learning Objectives:
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Identify at least three key factors contributing to increased customer and employee expectations in the multifamily housing industry.
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Examine recent data on multifamily customer and associate satisfaction to understand current trends and challenges.
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Develop a minimum of five practical strategies for improving interactions with high-maintenance residents, prospects, and co-workers.
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Analyze both the cost savings and revenue protection value of enhancing resident retention and reducing employee turnover through a focus on satisfaction.
Join Kara Rice, Virginia Love and the Webinar Wednesday Team on February 5, 2025 at 2pm Eastern Time To Gain Practical Strategies for Human Encounters!
Kara Rice has more than 30 years in multifamily in roles ranging from leasing to leadership, with an emphasis on employee development. Kara is fascinated by the intersection of high performance and high satisfaction—that sweet spot known as employee engagement. As the VP of Education for Swift Bunny, she works with multifamily leaders to make the workplace work well for all associates. Kara is a lifelong learner who enjoys helping others improve their performance. Presenting webinars and at industry conferences is a favorite aspect of work. She is an NAAEI Faculty member, a licensed Florida real estate sales associate, and owner of rental property. Kara lives in Southeast Florida with her family of five and spends her extra time and money on books and Broadway.
About Virginia Love
Virginia began her multifamily career over 25 years ago as a leasing consultant for Trammell Crow Residential Services. Throughout the years, she advanced her career, focusing on training, marketing and operations for outstanding companies such as Summit Properties, Watermarke Companies, and ING Clarion. Love most recently served twelve years as VP, Leasing and Marketing for Waterton, a property management and real estate investment firm with an emphasis in value add out of Chicago, IL. In 2019, Ms. Love joined Entrata, the multifamily industry’s most comprehensive technology provider as Industry Principal on the organizations executive team. In her role at Entrata, Virginia is directly involved with marketing, product and sales as an industry liaison to advance growth and innovation strategies at Entrata. Love has presented countless leasing, marketing and operational speaking engagements, training sessions, industry conferences and events including Multifamily Social Media Summit, Apartment Internet Marketing (AIM) Conference, NMHC Apartment Operations & Technology Conference, National Apartment Association Education Conference (NAA), Multifamily Executive Conference, and Entrata Summit.
Proudly sponsored by:
For multifamily Property Managers facing a long list of job duties and even longer days, MRI Software is the multifamily expert in your corner who can give you precious time back at every stage of the resident lifecycle. With MRI, you can handpick from a suite of advanced property management tools that work together, separately or with your existing tech so you always have just what you need to take care of residents, take care of business, and still have time to take care of yourself.
www.MRISoftware.com
Pay Ready is a robust platform streamlined to facilitate the resident recovery process. Utilizing AI technology and predictive analytics enables Pay Ready to outperform the traditional post-resident recovery processes, aids in brand protection, and provides a centralized location for management teams to track and analyze data at the portfolio or property level, producing valuable insight and data in one platform. Pay Ready integrates with your property management software for a seamless software experience that empowers property owners and operators to focus on revenue generation and growth while leaving the arduous process of debt management to Pay Ready.
www.PayReady.com
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
