Before the Internet connected the world, a business’s reputation was something that was built with hard work, dedication to product quality, and a focus on great personal customer service. Any negative complaints were dealt with immediately, face to face. However, in today’s transparent world, the Internet acts like a magnifying glass that shows every “behind the curtain” flaw, perceived mistake, or negative personal opinion, and then broadcasts it like a megaphone to the entire world. This webinar will teach you 3 essential customer satisfaction laws that support this misconception and show the importance from the company’s, the property’s and the people’s perspectives to improve your competitive “reputation” edge. This webinar will help you:
- Utilize specialized methods to fulfill your customer's craving for appreciation
- Hire employees for the skill sets needed to truly connect with your customers
- Find out what your customers are trying to "teach us" about certain aspects of their life
Watch Jackie Ramstedt and the Webinar Wednesday in a special recorded broadcast to fulfill your customer's craving for appreciation!
Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors
About Jackie Ramstedt:
Jackie Ramstedt CAM, CAPS, CAS is a nationally renowned Keynote Speaker, Performance Consultant, and CMO Chief Motivational Officer for Ramstedt Enterprises, Inc. based in Austin, Texas. With more than 28 years experience in the multi-housing industry, Jackie has spoken to thousands of industry professionals on a national level for the National Apartment Association, the Multi Housing World Conference, Multifamily Pro Annual Brainstorming, the Institute of Real Estate Management and numerous state and local Associations. This is also Jackie’s 8th year speaking with the prestigious Apartment All Stars.
Apartment Guide is the rental resource that connects apartment consumers to their ideal place to live, providing a simple guide to apartment living through content-rich listings in a user-friendly format with Internet, mobile and social media solutions allowing renters and property managers to connect wherever and whenever.
MRI Software offers highly flexible property management solutions to the global multifamily and commercial real estate management industries. MRI helps clients improve their bottom line and maximize returns on their portfolios with robust solutions focused on efficient multifamily property management, accounting, and marketing.
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
