Unhappy, unsatisfied (and extremely vocal about it!) residents and customers are a reality of life in residential property management. Even the best companies, with the best people and the best of intentions fall short in the eyes of their customers, and when they do fall short, how they handle those situations can go a long way to whether customers become residents, and whether residents remain residents!
For anyone that has done it, interacting with a resident/customer who is complaining, upset, angry, frustrated, hurt, and often, unreasonable is not easy! Neither is it just a matter of “being nice” or “acting professional.” The truth is, often times the very things that you’ll want to say or do in these situations are the very opposite of what will actually work.
So what can you do?
In “Stop Yelling at Me!” you’ll discover:
- A solutions-based road map that you can follow to guide your upset residents and customers through the complaint process!
- How to identify when something you’re saying or doing isn’t working and how to change course to a strategy that will work!
- That effectively handling difficult residents, customers and situations isn’t as hard as you think!!
Join Rommel Anacan and the Webinar Wednesday Team in a special recorded broadcast to make residents STOP yelling!
Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors
About Rommel Anacan:
Rommel Anacan is the president and founder of The Relationship Difference; a corporate training, motivational speaking and consulting firm based in Orange County, California. Prior to launching his company, he had an extensive and successful career in the multifamily housing industry, at both the onsite and corporate levels, where he developed a reputation for tackling common industry challenges in an uncommon way.
Now in its fourth decade, Yardi® offers a complete real estate management solution with the Yardi Voyager® platform. Stacked with the Yardi Multifamily Suite™, Yardi Marketing Suite™ and Yardi Orion™ Business Intelligence, it includes marketing, operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility.
Apartment Guide is the rental resource that connects apartment consumers to their ideal place to live, providing a simple guide to apartment living through content-rich listings in a user-friendly format with Internet, mobile and social media solutions allowing renters and property managers to connect wherever and whenever.
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
