Wouldn’t it be great to receive an answer when we ask the toilet “Why are you not flushing correctly?”
Or for that matter; When the service request states that the AC is broken, how awesome would it be to be able to ask the thermostat “Why is the temperature in the apartment so high”? and receive an audible answer.
Possibly the most important skill for an apartment maintenance technician is knowing how to ask questions. Far too often a technician goes into a situation with incomplete information. Not knowing the questions to ask prevents a clear course of action to be taken and can result in lost time, broken parts, and repeated visits to make a repair.
This session will focus on more than just the verbal methods for creating a query. We will move away from the madness of being vague, taking guesses and go past the statement “I sure hope this works”. By adapting 4 or 5 simple questions, many problems can be diagnosed, and a repair formulated. Most importantly, the right questions up front can decrease overall repair time as well as eliminating return visits.
Think of this session like the game show “Jeopardy”. The answer does matter; the QUESTION matters MORE…
By attending this webinar, on-site personnel will be able to:
- Identify the difference between a “symptom” and a “true failure”
- Decrease call backs and incorrect repairs caused by fixing the wrong item
- Communicate more accurately
- Diagnose effectively using fewer parts
Join Paul Rhodes and the Webinar Wednesday Team on this Special Recorded Broadcast to Ask The Right Questions!
Want a discount? Sign up for the entire four-webinar Mastering Maintenance Webinar Series for a discounted rate!
About Paul Rhodes:
Paul has been melding customer service and problem solving his entire career. His history includes teaching First Aid and CPR for the Red Cross, and training Store managers for a small bookstore chain. He has spent the past 26 years working in the apartment industry. Starting as a Grounds Technician and moving through positions that include Pool Remodeling Technician and Maintenance Supervisor, Paul’s combined love of talking and providing answers found him leading a team of National Trainers for a supplier and eventually becoming the National Instructor for the National Apartment Association Education Institute. After 15 years of travel, providing maintenance related information to thousands, Paul has returned to leading on-site teams as the Director of Maintenance for The Life Properties.
Chadwell Supply began with three brothers. The second generation now operates Chadwell Supply and the "Chadwell Supply Family" includes hundreds of employees working hard to lead the MRO industry. We supply multifamily communities from fourteen branches serving customers across the country with competitive pricing, the highest fill rate in the industry, and legendary customer service.
Leonardo247 is remote performance management software that streamlines operations for real estate managers by turning policies and procedures into daily guidance for onsite teams. Leonardo247 mitigates operational risk by automating key inspections, preventative maintenance, workflows, code compliance, work orders and critical tasks and offers management executives real-time visibility into activities at their properties.
* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.
