Have we lost the customer in customer service?

When I opened my company back up after retiring to return to speaking and training, it was very evident the changes in how we deal with and interact with our residents and customers has been altered significantly.   The day of calling a property or company and getting a real live human being are long gone.  While some of this has been a gradual change over the years, some of it has also been related to COVID and other excuses, which has in som ...