One of my tenant's came in teary-eyed. Told me that she no longer has a cat, and then left. As she was climbing her steps I asked if she wanted a hug. It was a sad yet tender moment. I told her that my kitty passed away in 2014 and it was incredibly painful. We all have trials and tribulations in property management, but it is nice when we can have a compassionate moment with a tenant. I like being a people-person!