One of the worst things you can say when dealing with an difficult resident is "Calm Down!" What are some other taboo phrases that we tend to say that just tick people off?
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When “CALM DOWN!” Doesn’t Cut It: How to De-escalate Conflict and Keep Your Cool
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In 2021, SatisFacts reported that a resident's perception of value has the biggest impact on their decision to renew. The same study found that a resident's perception of value is driven by the following top 5 factors (see poll). Which area do you struggle with the most when it comes to increasing your resident's perception of value?
Put your ideas in the comments, I'll go first...
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04 DecEvent starts in:
