This week I am excited to launch the fifth annual edition of 20 for 20. For those unfamiliar, the white paper summarizes 20 in-depth interviews with ten heads of technology and ten COOs from multifamily organizations, which took place at the end of 2022. This year, the format of the questions changed somewhat because I wanted to get to the bottom of centralization. The new edition prioritizes process and property roles to understand the impli ...