Centralization, as we all know, is a hot topic in the multifamily industry. This conversation began a few years ago when a few public REITs began to talk about changes to their property staffing models. I, among others, initially believed that once centralization started, everyone else would follow. If a few companies were achieving superior returns, the rest would naturally want to emulate them.However, the last two years of 20 for 20 rese ...
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04 DecEvent starts in:
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22 Jan
They do most leading virtually but book on site tours for the property using the outlook calender. All the onsite team is responsible for is the move in experience.
With most other things centralized, you can really downsize your on site office staff and focus more on resident retention and relation. Focus on your community and customer service as a whole leading to less burn out.
The thing that's interesting that admin outsourcing is that those tasks we associate with APMs tend to be done in shared services by most big companies. By moving it offsite (or in this example to a third party) you get to focus property teams exclusively on selling/service delivery. I think that's a great approach. Leasing centralization looks highly context-specific to me.
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