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I was a manager for years before I realized the value of regularly scheduled, recurring one-on-one meetings, also referred to as 1:1s. In fact, I resisted them. "I already have too many meetings in my life," my self-talk went. "My people can reach me anytime they need me. There's no need to put more meetings on any of our calendars."Then, a new hire insisted on it. I begrudgingly began holding weekly 1:1 meetings with them. Before long, I realize ...

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 This recent headline from The Washington Post delivers some sobering news for multifamily professionals: Rent has never been less affordable, especially for the middle class.Here are some findings in a new report from the Harvard Joint Center for Housing Studies: Half of Americans spend more than 30% of their income on housing costs More than half of those same households have housing costs that exceed 50% of their income Rising r ...

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Kara Rice 4 months ago This poll is ended Jan 15 2024 at 06:40 PM

What do you anticipate will be your greatest challenge(s) in 2024? Feel free to comment with other topics.

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Kara Rice Thanks for weighing in! I'm always curious how others are feeling
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Apartment communities have notoriously high employee turnover rates, and the past few years have made hanging on to leasing and service professionals especially challenging. There are many reasons why staff turnover is costly to a rental housing organization. But is resident satisfaction one of them? You bet.Employee turnover and resident turnover are closely connected. Residents deeply dislike it when employee turnover occurs in their apartment ...

Mary Gwyn Kara, great points! Those faces in the office AND on the maintenance teams are so important, even if residents don't know their names. I used to hate being in an office with staff turnover and having a resident look at me and say, "Well, how long are YOU going to be here?" Thanks for insights into reducing office churn!
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Lauren Niziol is friends with Kara Rice

Stacey Feeney is friends with Kara Rice

Here we are, two or three years into a labor shortage, and hiring is not getting easier for apartment operators. Companies and communities continue to limp along, short staffed. Customers who may once have been understanding have lost all patience with the resulting service delays. A tough situation gets tougher.How can you fill the empty positions on your team? Here are some success strategies I've uncovered via conversations with numerous renta ...

Lauren Niziol I love the last tip about preventing ghosting! It really is a trend. And a costly one!
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Laura Bruyere Great article & tips, thank you!! Being a pro-active employer that stays engage with new hires is so important! And keep the connection going! Maintaining employees is much easier (and affordable) than having to re-hire, but employers have to stay connected.
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Feedback needed!

If your company pays an Employee Referral Fee when a person helps to recruit a friend to the organization, can you please share the following?

- Is anyone excluded from being eligible to receive an Employee Referral Fee? (For example, the hiring supervisor can't get paid because it's basically their job to hire) If so, who?

- Are there any time limitations on the payment? (For example, the new hire has to make it 90 days before...
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Donna Blackman We have a $300 referral fee. This is paid out when the new hire is there for 90 days. HR is not eligible
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Megan Goodmundson - not eligible if they apply/get hired to a position in your down line. -first half (250) paid after 6 months. -second half (250) paid after 1 year. (Most of think the times are too long, we would prefer 90 days and 6months)
Also not eligible id they are a returning employee
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Guest Insider $500; 6 months; I doubt recruiting or HR can get it unless they did not partake in the hiring process for the referral.
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Kara Rice shared animation. 1 year ago

For rent: an apartment in the house where Matt Damon's character lived in Good Will Hunting 👀
www.wcvb.com/article/good-will-hunting-house-apart…

For rent: an apartment in the house where Matt Damon's character lived in Good Will Hunting 👀 https://www.wcvb.com/article/good-will-hunting-house-apartment-for-rent-south-boston/43253954
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Kara Rice shared a photo. 1 year ago

OK, whose community is this? 😆

OK, whose community is this? 😆
Lilah Poltz This is my absolute FAVORITE kind of humor!!!
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I spotted this on Twitter and can't help but think there's an application here for multifamily communities! 

<<A Dutch supermarket chain introduced slow checkouts for people who enjoy chatting, helping many people, especially the elderly, deal with loneliness. The move has proven so successful...

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Kara Rice Exactly, Brent! I think every community has 'talkers'! And talkers sure love being heard!
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Lilah Poltz OMGosh I love this! Hire me to be your designated community talker!
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Lilah Poltz OMGosh I love this! Hire me to be your designated community talker!
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Thanks for sharing your experiences, Sergio! I'm curious about the Topgrading concept. it seems that the success or failure of that approach may come down to how well you have identified the top competencies required for the role. Who is responsible

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Holiday Gift Giving for Multifamily Leaders

  The holiday season is here, and you may be thinking about how to acknowledge the end of this hectic year with the team that supports you.  There’s one thing I can assure you is on every one of your team members’ wish lists, and yet won’t cost you a thing. Recognition and gratitude from the boss is the gift your people are craving.  

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Lilah Poltz is friends with Kara Rice

Thank you for sharing your expertise on this very important topic, Lilah. I hope none of our MFI family have to encounter anything like this during this holiday season - but your tips will help all of us to be prepared.

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