FOB access to Phone App Access. Right now I manage a community that uses FOBs to gain access to the building and our common areas. We will be transitioning to an App based system to help enhance security and we will be adding additional secured areas. There will always be residents that don’t like...
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One day they're putting in a maintenance request to have a lightbulb changed, while their rent is late, and the next day they're putting in their notice because they bought a house. Sure, good luck with that.
Employee concessions.
Reaching out to see how others handle employee concessions?
Also, do you offer concessions to employees who work at one site and live at a sister property?
Thank you!
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I have Three cats, when I moved in I informed the Manager I had two cats they are bonded to each other it was counted as one cat because of it I found a newborn that is now 9 months old he is fixed and had his rabies shot but today I come home from the doctor and find all these notices taped to my...
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Here's an interesting one....
We are a mid-rise community with all interior parking garage parking. Everyone pays $25 to park per month, or $100 for a reserved space. I've recently been asked twice by people with disabilities if there is a waiver of parking fee for disabled parking. We do have handicapped parking spaces in the garage. My feeling is that everyone pays for covered parking regardless of who you are, but disabled people have access...
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Just because someone wants something and it is reasonable doesn’t inherently entitle them to an accommodation simply because they have a disability.
I imagine you’d be sued if you tried to charge a disabled person for reserved disabled parking
In Dalllas, TX, we are required to have recycling at our properties. Funny enough, we recycled before the mandate. Anyway, we use a 3 or 4 yd container serviced by WM that is clearly marked “recycling” yet tenants continue to throw non-recyclables in the container. We pass thru the charges to...
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When asked, many operators will say they only accept digital payments and their communities are 100% paperless. However, after further exploration, we realize there are many exceptions, such as past resident payments, residents in eviction status, or even new move-ins, where many site team members will accept a paper payment. The fact is that nearly half of renters still pay by check or money order. Ensuring a consistent revenue stream is fundame ...
A live-in aide request. For properties like senior living communities, this is a regular request, and the procedure is memorized by many of the staff. But are your procedures up to date with the Fair Housing Act? For other properties, these requests aren't all that common and can cause some stress due to lack of experience. What are some of the nuances you should be aware of? Let's break it down.Remember, Disability Is a Protected CategoryW ...
The multifamily industry finds itself at a crossroads, grappling with insurance rate increases across every asset class. For those who own and operate multifamily properties, the sharp rise in insurance costs is more than just a budget line item; it's a significant operational challenge.Here, we'll explore the current challenges in the multifamily insurance marketplace, examining the underlying causes of these rate hikes and offer actionable risk ...
Exploring the Perception Divide Between Pet-Friendly and Pet-Inclusive Rental Housing In recent years, the relationship between humans and their animal companions has evolved dramatically. Pets are no longer just animals; they're valued members of the family, deserving of love, care, and accommodation. This shift in perception has significant implications, particularly in the realm of rental housing. Owners and property managers are no longer fac ...
Hello! Would love to hear ideas on different naming conventions for a floor plan with an additional area currently referenced as “Den” that is not enclosed, so no door or closet (picture on this post). Some options on the table 1 bed Flex, 1 bed XL….. now you go! Thank you.
It could also be a storage area for someone who needs a place for extra furniture or wheelchair storage.
1-bed 1-bath Deluxe
1-bed 1-bath with Suite
Does anyone have recommendations for a utility management company.
Trying to find someone who doesn’t charge fees for every little thing.
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Can you refuse to add someone on the lease just because they are disruptive?
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Otherwise I’d have turned away lots of applicants over time.
If they are being a disruptive guest though, then you should have been issuing lease violation notices to the resident. You’d need some sort of paper trail.
But I’d consult with your attorneys first as well. I’ve never had to ban a guest from the property before. Let alone one who’s potentially going to be a future resident.
If you do add them to the existing lease though, you could always non-renew them?
Doesn't the Covid-19 pandemic seem like it happened a lifetime ago?I remember at the very beginning of the pandemic, when no one had any information and everyone was freaked out, my husband went out in the early morning (to avoid crowds) to go grocery shopping. He was of course wearing rubber kitchen gloves but no mask, because at the time everyone thought Covid might be spread by touch. He got a huge haul, because who knew if the grocery s ...
Hi All. One of our properties is going to have a handful of more college students (townhome units). Was wondering if anyone has an addendum with regard to noise/parties? Our lease is already very detailed but I'm just looking to see what others do. We are not all student housing, but we have a property closely located to a private college and out of 61 units, we have about 6-10 or so with students. Normally there have not been too many issues, but I... Show more
I think putting them in a welcome letter isn’t a bad idea, or even summarizing the “respect your neighbors” rules on a separate form and require all residents to sign it on move in. You basically want them all to acknowledge the rules and perhaps the consequences of breaking them. Otherwise they will sometimes think they can claim ignorance and get away with it the first time.
Random question ~~ when remodeling a kitchen with new counters and sink, would you remove a working disposal? I mean, take it out and not replace it.
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So if you are asking if we put disposals in…depends. Some properties yes of course. Some other would end up being more hassle than worth it and wouldn’t impact income.
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With those type systems (ours is Brivo) You as the employee have to log into Brivo and resend a new “key” to their device because it does not allow them a username and password to access their key.
October’s are always fun because the new iPhone is launched around that time lol
I can send you a few advantages we review with residents, if it is helpful!
No battery remaining?
What if I'm talking on the phone as I want to enter the building?
Sometimes I hand off my access card to a visitor if they're leaving for a moment to go get something. I don't want to give them my phone.
The data nconnrction (i.e. Internet provider) is offline. The app can't communicate with the building locks. What's the backup plan?
This would be my question as a potential resident to your community.
Also, just my expedience, the more locked down things become, then the residents start propping doors open or tampering with the locks so they don't function properly.
The ability to enable/disable access, and remotely unlock is revolutionary you’re going to love it. Another factor to consider is that my PDK system also integrates directly into my Turing camera system so there’s a video entry log tied to every access attempt/entry. It’s a nice to have if you have access control and video surveillance.
PDK does use email to authorize a phone token automatically, so if a resident replaces their phone it does resend them a new token they can use immediately as long as they are willing to accept the previous will be disabled... Show more
Your goal is the protect as many people as you possibly can, to provide a safe and secure environment. This new program does that.
Be prepared to respond to the dumb questions. The providers always have good training materials for residents. Phone is dead, just got a new phone, I’m talking on my phone, My mommy feeds my cat for me…