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Brent Williams Great article. I do wish that these pieces were not lumped together, which I think muddies the waters on success in any one of the areas of focus.
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How to Leverage Your Community’s Reputation and Resident Reviews to Generate New Leases

You may think your apartment community’s greatest competitor is the new construction property across the street or the low-rent leader around the block. But there’s another competitor you may not have contemplated: the customer experience (CX) your residents receive at every business they patronize.   At the recent ...

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Headed to OPTECH? Here Are 10 Unforgettable Things to Do Off the Las Vegas Strip

Headed to OPTECH? Here Are 10 Unforgettable Things to Do Off the Las Vegas Strip   The Livly team will soon head to one of our favorite events of the year, the National Multifamily Housing Council’s

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Brian Duggan is friends with Alex Samoylovich

What Residents Hate Most About Apartment Life (And How to Fix It)

Job number one for all apartment community professionals is to keep their apartments occupied with paying residents. In addition to successfully signing new leases, this also means satisfying existing customers in order to earn their continued business in the form of a renewal lease.  To determine the best way to retain residents, it can be helpful to consider what drives ...

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3 Proactive Strategies for Improving Resident Retention


Most people would agree that moving is among life’s most stressful events. Moving is expensive, exhausting, and back-breaking! Given how unpleasant the experience can be, you might think people would be reluctant to go through it and simply stay put.  Yet according to the

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3 Proactive Strategies for Improving Resident Retention


Most people would agree that moving is among life’s most stressful events. Moving is expensive, exhausting, and back-breaking! Given how unpleasant the experience can be, you might think people would be reluctant to go through it and simply stay put.  Yet according to the

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