According to Forbes, 83% of companies that believe customer satisfaction is vital to doing business experience a growth in revenue. In fact, brands that prioritize providing a top-tier customer experience see 5.7 times more revenue than those that do not. Multifamily operators also know the true value of resident satisfaction and its impact on retention and attracting new renters. Although it is impossible to please all residents all of the time, ...

More than 83% of consumers enrolled in loyalty programs say that earning rewards significantly influences their decision to make repeat purchases from a business. It's no secret that the introduction of new products and services aimed at enhancing convenience is a major driving force behind boosting customer satisfaction and increasing revenue. For example, in the multifamily space, self-guided tours allow potential residents to schedule a ...