What’s some information you would put in your welcome packets for new move ins? Looking to change ours up and want to touch all bases!
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Did a baby shower for a lady in one of our communities that has no family . We had horrible stand tornado watch , yet people dropped off gifts and staff made sure she was celebrated. It takes a Village.
I guess I must need a refresher in dealing with NOISE COMPLAINTS! 1f4a5.png Just moved to a fairly new luxury community. The residents are high earners and entitled. They do not want to put up with any noise. They literally quote the lease at...
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If the complaints continue, interview surrounding neighbors and do an inspection yourself to see if you hear anything. If you cannot corroborate their complaints you tell them so in writing, that you have investigated and found no issue
I avoid luxury housing like the plague for this reason. And it’s unfortunately understandable when you’re paying high rents to expect high quality of life. But like, it’s still An apartment that will unfortunately come with apartment issues.
I’m hoping a building notice helps!
At some point though, you’re just going to have to talk with your manager and see what needs to be said to these residents.
Depending on occupancy and such, I’d non renew them
Floors, squeak, and make noise no matter the age.
Explain that noises from the floor, occasional banging, walking, phone conversations are normal apartment living noises. Compare it to a house where there are shared walls.
Explain that sharing walls as part of apartment, living. Go on to say that noises such as screaming, loud music after a certain time, loud parties, excessive banging for over in 10 minutes, is unreasonable.
If noise levels are considered unreasonable, and it’s during office hours, tell him to call the office. Let you guys handle it from there. If after office hours, they will need to call the police.
Explain that you cannot guarantee quiet because there are shared walls. Explain that their neighbors most likely are hearing them too.
Reiterate what is beyond reasonable
Now thats I said that- Use their entitlement and lease agreement against them. I would see if or create a policy on how noise complaints must be handled per company policy.
I’d then, send out an email regarding the procedure and steps required for you(the team) to address these noise complaints. Such as a police report needing to be filed with the complaint, or audio/ tangible proof. Put the responsibility back on them to provide evidence, and do the work to help you accurately resolve their problem.
Once it’s in black and white, plus you notified them of the process- quote the policy and that you notified them. And if they fail to follow the steps required, then there is nothing you can do.
With sweeping legislative proposals introduced recently in both California (AB 2216) and Arizona (SB 1439), it seems like a good time to remind housing operators of potential changes in the pet landscape; as well as some proactive steps to take. Recent proposed legislation Current language in the proposed Arizona SB 1439 states that "if a landlord allows a tenant to house a dog in or on the tenant's premises, the landlord may not prohibit specifi ...
Does anyone still paint turns in house on your property
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It’s not popular to say, but it’s the law.
Either that or get ready for some heavy OT in the busy season.
You can always point out that painting in house is dropping your turns per week down to 3-4 that way if you have 6-8 move outs in the beginning of the month they understand it might be better in those circumstances to vend the biggest/worst paints out to save on rent loss. The only issue with that argument is if they can actually rent them as fast as you can... Show more
I paint and do turns and of course w/o….I make sure the paint gets matched and paint with a Graco cordless sprayer and I love it.
Seems like anytime companies want to make more money/save more money, it s as l ways falls on the most skilled and overworked people, maintenance .
Never understood why the office doesn’t pitch in. If they gave out handies at 40 bucks a pop and only did 10 a day that’s 12,000 a month…
We could all have really good painters and free up some bandwidth on the company computers since there would be less Temu and Amazon shopping time for them
Show me you’re welcome home move-in baskets!!!
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Good Morning and Happy RPM Week!
I am wondering if there is anyone who is using a ai chat, that will nurture leads, that integrates with Entrata AND works well with podded communities that have 1 central leasing office.
We currently use Resmate and they are amazing with our communities that have 1 property working out of the leasing office, but how we are mainly operate is 2-5 communities that works out of one leasing office. So it creates more...
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The CFPB's January Report highlights the need for more accurate and reliable methodThe Consumer Financial Protection Bureau (CFPB) has stressed the importance of credit reporting agencies fixing mistakes in tenant background checks and sharing credit file data more effectively. This stems from the increasing use of background checks by landlords and employers in making decisions. These reports provide information about an individual's credit hist ...
How are you all prorating sheet vinyl and vinyl plank for replacement? Is there an average life span for multi family?
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www.google.com/url
Disclaimer... Posted only as a joke. Not mine. Please don't argue, just have a laugh.
Managing affordable housing properties presents a unique set of challenges. Ensuring compliance with complex regulations like NSPIRE, controlling maintenance costs, and effectively managing a network of suppliers across a portfolio of properties can be a constant struggle.Technology can be a powerful tool for affordable housing organizations, streamlining operations, improving efficiency, and reducing costs. Here's how a comprehensive softw ...
If this has happened at your parking garage, know you're not alone. Car break-ins are spiking across the country. According to the Council on Criminal Justice, we're experiencing a 30% increase in car thefts and break-ins.As a property manager or landlord, dealing with situations like car break-ins can be challenging. It's essential to communicate effectively with your tenants to provide guidance, support, and reassurance during such incidents. H ...
Take Advantage of A Cash Call!!
A quick thought about Multi-family properties who are making cash calls.
At first blush it looks like the Titanic after it hit the iceberg.
The property is underwater, its losing money every month.
But, the cash call could also represent an opportunity to get into a...
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While walking units today.. came across this letter! 😩🤦🏽♂️
Influencer marketing can be a tricky concept, and I love how Kate Good, Principal of Multifamily Development and Operations at Hunington Residential, views the opportunity with her properties, as she shared in an interview with Multi-Housing News.We previously heard Katie Trevino at Avenue5 also talk about her experience with Influencer Marketing, so it will be interesting to hear more ...
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Event starts in:
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22 May
Multifamily News
- KW PROPERTY MANAGEMENT & CONSULTING Obtains Five New Luxury Condominium Assignments
- RangeWater Real Estate Named Among the Country’s Largest Apartment Managers
- The Vivian wins Atlanta Business Chronicle’s 2024 Best in Atlanta Real Estate Award
- Nicole Brickhouse joins Continental Realty Corporation as Director of Capital Markets
- RangeWater Real Estate Names Brett Boitano as Managing Director of Enterprise Services
1. A one-minute video is much easier to watch than reading through pages and pages of paperwork and flyers.
2. It’ll save your team time from having to answer the same FAQ’s all the time (things communicated via video are retained at nearly 90% whereas written word is retained at about 10-12%).
3. The easier you make it for renters to settle in without friction, the more they’ll enjoy their stay.
A couple videos I would make:
1. What to bring the day of move in/what’s required to pick up keys.
2. Where to park their UHaul and the best way to access the building/units for move in.
3. What to do with boxes once they’ve moved in (i.e. break them down and add them to the recycling bin or compactor).
Just a few ideas to get you started!
Staff name, phone numbers to office, courtesy officer and emergency line. Where the drop box is located, gate codes etc(all of this in one that’s simple to read)
-move in form
-valet trash guidelines and parking guidelines
-coupons for businesses that are walking distance