The quick answer to your question is "as needed" with a corollary statement of "they are currently not cleaned often enough."
The challenge is that this procedure can be time consuming due to the vast variety of challenges encountered to do the job. Here are some thoughts for the situation pictured after you deal with the chemical dripping on the water heater issue. (by the way, I find that using a cat litter pan or other wide flat shallow tray that will fit under the coil opening can catch the chemical being sprayed.)
- Access: To fully and correctly clean the technician would need to spray the chemical ABOVE the coil and let it soak in for best cleaning. (as Bill Mentioned)
- Tools: The coil pictured would need to not only have the coil rinsed, chances are the fins would need to be brushed. (Technicians need to be aware there is a "grain" to the coil so air flow is not decreased. In the coil shown, I believe the brush must go up-down, not side to side) Getting this brush or other tools in can be a challenge due to the limited space.
- Add on job: What about making this a part of Water heater maintenance? When the water heater is removed for Anode Rod, or water heater replacement, clean the coil...
- If the technician does not touch the refrigerant, EPA certification is not required. Admittedly, the best way of cleaning the coil is to recover the refrigerant, remove the coil, thoroughly clean and re-install the coil and recycle the refrigerant back into the system. (Alternatively pull the refrigerant into the outside unit.) If technicians don't have the certification, a passable job can be accomplished in place with access.
- Refrigerant use: if the indoor coil (pictured) is clogged, the refrigerant pressure will generally decrease leading the technician to perform a quick fix of adding refrigerant. In reality, the only time refrigerant is added is when the system has a leak; provided the correct amount was installed prior. This means that if a leak is suspected, the first thing a technician would do is verify airflow. A clean coil and to other items such as open supply vents, and room circulation even when the bedroom doors are closed (undercut doors) must be checked before adding refrigerant.
- Chemical: Be sure that the technicians are NOT using Condenser cleaner or any other non approved product to clean the indoor coil. Bleach, Window cleaner, Biodegradable cleaner (the green one), or any other chemical not designed to be potentially circulated in the air of the apartment should NOT be used unless the coil is removed and thoroughly rinsed before re-installation. A warning to residents is a good idea as well.
If I were in charge, and the community had a stabilized maintenance operation in place, I would schedule Interior coil cleaning every 2-3 years and exterior coil cleaning every other year.
(Interesting aside... This past year I spoke with a Mgt company that had started giving residents a good vacuum cleaner as a present at move in. By doing this they were hoping that residents would vacuum the floor more frequently increasing the carpet life and decreasing the amount of dust that would attach itself to the coil... Creative solution that in theory might work...)
Good Luck!