Looking to see how you compensate your maintenance techs when they are “on call?”

Good Morning! Looking to see how you compensate your maintenance techs when they are “on call?” Do you pay them extra by the hour for the time it takes to service the call? Flat fee? I appreciate your input!

Our lawyer said that case law shows you need to pay travel time as it is outside their normal shift. We require techs to live within 30 minutes of the property so we pay30 minutes each way plus actual time worked.
Travel time is considered hours worked towards OT calculation as well although I show it as a separate pay category on their pay stubs.

Extra $100/week for being on call. Their on call hours go toward their 40 hours for the week so if they get calls at night, they come in late or leave early

In TX that would be illegal.

Wow really? Our guys are all salaried employees and receive the incentive just for being on call. I don’t want them to exceed 40 hours unless there’s a major emergency. Just leads to people getting burned out. Also as a regional manager, I’m on call 24/7/365 but receive no incentive pay.

Yeah. In TX they don’t meet the criteria to be salary. They are hourly. And the situation you explained would he considered comp time which isn’t allowed in TX

All of my employees are salary except the leasing agents. They’re hourly plus commission

I suggest you check with a labor lawyer. You can pay someone salary but if their position does not qualify as exempt under FLSA (federal law) you would still owe OT for hours worked over 40 is your set work week. But if you pay a non-exempt position salary, you can’t deduct if the person works under 40 hours. So from the company’s viewpoint, paying a non-exempt position salary is not the best way to pay a person.
Regional Mgr should qualify as exempt (from OT).

My company pays our guys overtime, but companies get away with it legally by saying you have a flexible work schedule. So, your work week ends when you hit 40.

We pay a minimum of 2 hours for each call... and actual time if it takes longer.

They get to clock in door to door (basically from home & back). Plus $50 bonus for the week (doesn’t matter if they get a call that week or not).

Drive time and OT. I’m surprised this is even a question

We pay a minimum of 30 minutes per call, plus drive time.

They get paid from time they leave house until they get back home.

We pay 1.5x for the time from when they arrive site to when they leave and they get one hour travel time . It’s special pay codes in our payroll software . This is regardless how many hours they actually worked that week . We are trying to get a $125/ week stipend just for being on call. It’s in approval process with the executives.

We pay a bonus for taking the on call phone plus OT for properties that take call. We give maintenance the option of doing the on call because they want the 1.5 rate of pay. If they prefer not be on call we have a live answering service that dispatches contractors for true emergencies.

Every call for my guys is time and a half (regardless of hours worked that week) and time starts and ends at their house

100 for the week, OT for time on calls and they get to drive their work van home all week so they have the needed tools.

My Maintenance) gets 200 a week for being onxall

I’m a vendor (that has one of our focuses on reducing maintenance after hours and increasing efficiency for them) but my husband is also in the industry and I asked him and he said they pay time and a half for after hours calls.

$150 on call bonus per week. $100 holiday bonus of off. Plus actual time.

Back when I was a MT it was 2 hr minimum or actual time per call. Of course that was a few years ago...

Pay 30 min travel time plus their hourly rate.