After hour Lock Outs

How do you handle after-hour lockouts?  

What does your company consider an after-hour maintenance emergency?

Many communities in our area have made after hours lock outs the responsibility of the resident and it's included in the lease agreement. The resident has to call a lock smith and handle/pay and then provide mgmt with new keys.

Laura thank you for your response.

Our maintenance team handles lockouts and it's the most common after-hours call and the one we all hate. We track lockouts to identify "frequent fliers", residents who treat it like a normal service even in the middle of the night. If they abuse it, they can be fined for future lockouts. I have been trying to go to electronic locks that use codes but the expense is high to make the change. I have digital locks on my own house and the batteries last 3 to 4 years.