Selling EPay To Your Residents

We are in a push to increase the % of residents paying us electronically. We try to emphasize all the benefits to the resident at every touch point and reinforce through eblasts and the like. Any other nuggets of wisdom you would suggest?

Would you ever take away your drop box to encourage residents to pay online?

At RentPayment of course we like to encourage residents to pay online as much as possible. However, taking away a drop box? That doesn't seem feasible. We want to make sure that paying rent is always something that is comfortable and convenient and ePayments aren't those things for everyone.

A solution to ensuring more of your residents pay their rent online is to market ePayments as much as possible. Also, add incentives for residents that use ePayments by holding sweepstakes or contests for residents that pay their rent online. Also, when someone signs a lease or comes into the office make sure you use that time wisely and educate your residents about the options available for them.

I agree with Krista. Taking options away might not be the best solution. I actually just wrote a blog post on this topic: 5 Tips for Motivating your Residents to Pay Rent Online . Hope it helps!