E-Payment Convenience Fees

Topic Author

Gabriela Leon

Posts: 1
Thank you received: 0

13 years 6 months ago #6490 by Gabriela Leon

E-Payment Convenience Fees was created by Gabriela Leon

Managers, do residents ever complain about paying convenience fees that are attached to e-payments? If so, what do you usually tell them?

13 years 6 months ago #6490 by Gabriela Leon

Annalies van Stigt

Posts: 4
Thank you received: 0

13 years 6 months ago #6491 by Annalies van Stigt

Replied by Annalies van Stigt on topic Re: E-Payment Convenience Fees

If they ever do complain, here is some interesting info on why the convenience fees exist... blog.rentpayment.com/2011/05/26/rent-pay...ard-convenience-fee/

13 years 6 months ago #6491 by Annalies van Stigt

Johnny Karnofsky

Posts: 709
Thank you received: 20

13 years 6 months ago #6492 by Johnny Karnofsky

Replied by Johnny Karnofsky on topic Re: E-Payment Convenience Fees

What I would do is if there were '(in)convenience fees' charged; and the resident uses the electronic payment for more than a one time basis; I would offer them a monthly discount from their rent equal to the fee.

13 years 6 months ago #6492 by Johnny Karnofsky

CSauve

13 years 6 months ago #6576 by CSauve

Replied by CSauve on topic Re:E-Payment Convenience Fees

With our E-Pay system, a resident is not charged a convenience fee if they pay with their checking/routing numbers as opposed to debit/credit cards.

Regarding the idea of concessing their fee, I would hate to see a $20+ reoccuring concession each month--especially if multiple residents were paying online regularly. :-/

13 years 6 months ago #6576 by CSauve