Are you still accepting packages for residents, and are you seeing an increase in packages?

QUESTION: Please take 30 seconds to answer these questions for me. Regarding packages, please let me know if you are:

a. Still accepting packages/deliveries for residents

b. Seeing an INCREASE in packages/deliveries

If you are NOT currently accepting packages/deliveries, when do you think you will begin acceptance again?

Thank you in advance. #multifamilystrong

1. Yes 2. No

Yes, and YES. Worse than Christmas time.

We are not accepting packages in the office nor are we delivering them to the doors any longer. Packages are left in the lobby, sorted by floor. I do not think we have seen an increase. If there's been one, it's been small.

We aren’t accepting packages, but plan to by the end of the month

1.yes 2 yes. Worse than Christmas time. For a smaller complex 141 apartments we get close to 50 packages a day

We do not accept packages anymore.

Haven't accepted packages since the 1st of the year. Post Master, UPS & FedEx made the decision for us. Never been happier....

Not accepting packages. We are gaging if we are going to bring this courtesy service back and that is estimated to July or August at the earliest. Our property does not have room for lockers and with 216 units we have saved on average about 1 to 1 1/2 hours per day by not having to get up and down.

Not accepting packages, but there is a large amount still being delivered daily. Not sure when or if we will accept in future

We have never accepted packages on behalf of residents. If I’m there I will certainly buzz the UPS or FedEx delivery person into the building, but nothing comes to the office. There is a designated area in the lobby where packages can be left.
We have seen a slight increase in the number of packages delivered daily, but not a dramatic increase.

Not accepting. Considering stopping this service, though we have always done it in the past. Decision to be made by June 1.

Yes, still accepting packages and no, no more then usual. I consider accepting packages a form of customer service

Not accepting packages now and may continue this trend. Package pick up brought the most traffic through our office door.

We are not accepting packages, but carriers are willingly delivering to doors (which they did not do in the past). The residents seem to prefer it, especially while most are at home. As long as everyone is happy we will keep it!

Not accepting. It’s worked so well that our company has decided we are getting out of the package business and going back to property management! lol

Yes we do still except packages. I think it’s a warm fuzzy favor and amenity to the residents. We do not handle the packages for 24 hours after delivery. The residents are aware of this due to coronavirus 19. They are appreciative that we’re still offering to except and deliver packages. One of our buildings, where Toni stayed during a Noaa seminar, is filled with 95% millennials. Every day is like Christmas with an excessive amount of deliveries.

We accept them and have a table available for them to come get them. We will deliver to them if requested. We use proper protocol to handle them. ????

We are not accepting packages, deliveries are being made to the door by carriers. We currently do not have an end date. We have definitely seen an increase of package deliveries.

We have the Amazon Hub lockers and they have been amazing!!!! No calls asking where packages are. No complaints from the residents about packages missing. Prior to package lockers it was a hot mess. Constant phone calls and people asking us to deliver them to their apartment or to hide them outside the office for after hours pickup. Another solution is Parcel Pending and we’ve also used Notifii to notify people if we had a package in the office for them.

Fetch Fetch Fetch! Our residents never once saw an interruption in service because all packages go to Fetch! Huge increase in deliveries and Fetch never failed once. Best thing for online shopping since Prime! Wendy Doherty can get you more info if interested! Best. Thing. Ever.

We are not accepting packages in the office but are having them delivered to our controlled access mailroom and the Luxor system. We have definitely seen an increase in the amount of packages being delivered.

A. Yes, all thanks to using Fetch.
B. Insane increase in packages and Fetch executed every single delivery flawlessly with zero issues.
If you are not using Fetch currently you should absolutely contact Wendy Doherty immediately!
We ♥️ FETCH!

Fetch is by far the best!!! If you aren’t offering this to your residents, you should highly consider it. There’s no comparison! People are home and naturally, they are making more online purchases. In April alone, Fetch delivered 98% of the packages on time with no issues whatsoever and my residents love it. Contact Wendy Doherty to get more info! You won’t regret it.

As of right now we are not accepting packages in the office. We are asking all tenants to make arrangements with the carrier if they are not home at time of arrival or approve the package to be left at the door step. Just help reduce germs and unneeded traffic

We use parcel pending so we never stopped taking packages. However the amount of large packages has definitely increased in the past couple weeks.

We use parcel pending as well and anything that comes to us we have the delivery put on our front lobby desk and deliver to our residents ourselves by placing their packages at their door. I manage a 55+ community and I’ve seen an influx in packages because my residents feel safer. Many packages are medications so I feel like it’s so important to ensure they get their items. We try our best to do it safely by wearing gloves and masks and they can just open the door and grab their boxes ❤️

Not currently accepting, and not going to be accepting them after this passes. And since I live and work from the property I see all the delivery companies doing what they were hired to do - delivering packages to their customers!

Yes and yes. But we do not allow pickups. We do front door deliveries daily. Package counts are averaging 85-100 daily. It’s like Christmas every day.

A. No, not right now
B. Hard to tell, haven’t seen more than usual in the lobbies or halls
C. Waiting on that decision from our corporate office

Never accept packages at office
Most days I have a traffic jams of delivery trucks. It is a sad commentary.

We are accepting packages and lots more than usual. Residents let us know when they are on the way over and we set it outside of the office for them.

Nope ????????
People must be home or they are left outside their door and packages have legs! So bad

Most properties on a Fetch. One with parcel pending we no longer accept over size or lockers full. 2 that accepted in office will most likely not resume.