Here is another helpful site that was sited in the document from 2020:
www.ada.gov/resources/service-animals-faqs/#top
I have an ESA animal but found a lot of these to be good reads to help me be aware of Owner responsibilities that can cause me and my animal(s) to be excluded. Like this one:
"The ADA does not require covered entities to modify policies, practices, or procedures if it would “fundamentally alter” the nature of the goods, services, programs, or activities provided to the public. Nor does it overrule legitimate safety requirements. If admitting service animals would fundamentally alter the nature of a service or program, service animals may be prohibited. In addition, if a particular service animal is out of control and the handler does not take effective action to control it, or if it is not housebroken, that animal may be excluded."
Another good site form the 2020 document:
www.ada.gov/resources/service-animals-2010-requirements/
A note for readers of this thread: some of the laws and guidelines discussed are not clearly referencing whether application to an ESA Animal or a Service Animal. There are laws that may apply differently to them.
Also to property owners: under these laws, a service animal is specifically a dog. There has been an addendum to also include miniature horses. A cat cannot be a service animal, but can be an ESA. Also, the rules for these animals in public places versus residential facilities can differ as noted in Dakotas v. Goldmark Property Management Co.
As a renter with an ESA, I feel for landlords who have to sift through people skirting the system... It makes it harder on those us who really need it and leaves a bad taste to property owners. However, its also unfortunate that some property owners have learned to discriminate because of those people.
Property owners: please be careful with disabilities you cannot see. My sister is an example of one where the way you approach matters! If not done tactfully, professionally and within the laws, can lead to an episode that can end up in hospitalization. (Before anyone 'goes there' - we tried group homes, shelters and facilities, the bottom line is the resources are scarce and everything is full). Took us a year to get her back on track to semi self sufficient from that single episode from 1 very very not nice guy.