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One of the biggest topics on multifamily right now is resident satisfaction as communities try to retain their residents.In this conversation with Megan Adams, Director of Marketing at Legend Management Group, on how they proactively seek out resident feedback and then adapt their own processes to improve the resident experience.In this interview, she talks about how her teams leveraged satisfaction scores f ...

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Joanne Kiskis and 6 others people reacted to Mya Estrada's Video 2 weeks ago

Kristi F. Wow Moment

The Blueprint Conference received an astounding amount of buzz, and for those who were unable to join us in person, we have asked three multifamily thought leaders to share their biggest takeaways from the event.  Jillian Fikkert, Anne Baum, and Mark Jepson joined Chelsea Kneeland to discuss the jewels of the conference. From the unique setup of the conference to their favorite innovative technologies showcased, the keynotes t ...

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Good discussion about the suit brought against RealPage.
 


 

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Guest Insider CONFUSING
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The high interest rates seem to finally be making the expected impact, that the economy is slowing, so I'm curious whether the Insider community thinks the multifamily industry will fare better or worse than the overall community over the next 1-2 years.
 



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Annemarie Hobson In the past, every other time there have been downturns, I would say multifamily would do better. But this time around, I’m not so sure. Something definitely smells different in the air that I’ve not experienced in my very long career in this industry. I do believe experience leaders will be able to make the best of what’s happening, but the inexperienced may not fair so well. Time will tell as always, but there is definitely something different going on right now..
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This is an interview you all will not want to miss.  I had the absolute pleasure of talking with Cris Kimbrough, PhD, Chief Strategy Officer of SKBM Smart Tech, where we dug into what people are currently deploying in smart tech, how property insurance access can be affected by smart tech, and then had some fun discussing how property data can be used in interesting ways and how that is shaping the future of smart tech in multifamily. ...

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AI dominates conversations in multifamily right now, and it's clear that path forward isn't necessarily a straight line, nor is it obvious which directions to turn.  I had the pleasure of chatting with Zlatko Bogoevski, Founder and CEO of BetterBot, on their journey bringing BetterBot to market, including the pivots they made and where they found success.Some great highlights: Product development i ...

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With the August 2024 edition of Multifamily Demo Day just a few weeks away, it's time we take a slightly deeper dive into what the event will be featuring. Multifamily Demo Day offers a unique platform to explore the latest proptech innovations to streamline operations and will give you an inside view of how technology companies and startups are innovating in multifamily. Today we are going to give you ...

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It's been a long-held belief that walls should be a "blank canvas", and that neutral colors allow for any type of interior design. Even accent walls are an addition dictated by the resident, not a style decision made by the community itself.But what if paint colors could actually be tied to improvements in rent rates? Zillow studied how different color palates impacted the sale prices of homes relative to their peers and found some interesting co ...

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We are hearing a lot of uncertainty regarding the future of the on-site office team. In 10 years, what do you think the on-site team looks like? (LinkedIn only allows 4 options, so if you have another option, throw it down below)

Several of the sessions at this year's hashtag#Apartmentalize talked about the fear among on-site teams regarding the future of their roles. There are stories of centralization/specialization efforts, then stories of...
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We are hearing a lot of uncertainty regarding the future of the on-site office team. In 10 years, what do you think the on-site team looks like? (LinkedIn only allows 4 options, so if you have another option, throw it down below)Several of the sessions at this year's hashtag#Apartmentalize talked about the fear among on-site teams regarding the future of their roles. There are stories of centralization/specialization efforts, then stories of some roll-backs mixed with stories of successes. Those successes often suggest potential for higher employee morale and even lower employee turnover.With conflicting reports swirling around the industry, I'm curious about the Insider community's perspective. If you were to peek 10 years into the future, what does the on-site office team look like?
Johnny Bravo I do think centralization is going to drive a lot of the shift in this. And while I doubt most PMCs/properties will get completely rid of onsite teams, they will likely shrink to a PM and single LC. I also think maintenance teams will shrink as well as some companies start to outsource that part of the business. It's not happening everywhere, but I've heard of trends around that as well. Especially with BTR communities.
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Guest Insider Running a skeleton team is detrimental. I have a office staff of 6 & Maintenance staff of 7 we still could use help. Large properties need all the support they can get. It makes everyones load more bearable.
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Guest Insider I see some markets going 100% leasing automated.
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Apartmentalize is officially done, and now it's time to put the lessons into ACTION! There are a mountain of trends, ideas, and opportunities that come out of Apartmentalize, and we are taking the monumental task of sifting through everything happening at the conference to bring you tangible takeaways!  Action Agenda's Expert Panel Chelsea Kneelan ...

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We would like to take a moment to congratulate all the winners of the 2024 National Apartment Association Excellence Awards!  Even to be a finalist is a massive accomplishment, so we wanted to honor them, as well.    Leading Organization in Diversity, Equity, and Inclusion  WINNERTampa, Florida  ...

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