DO YOU SEND RENT REMINDERS?

Topic Author
  • Posts: 4
  • Thank you received: 7
2 years 7 months ago #58778 by Pia Galindo
DO YOU SEND RENT REMINDERS?

Believe it or not, lots of people forget to pay rent the day they're supposed to.

Granted. Not EVERYONE who says that is telling the truth.

But a ton of others are!

Do you have something in place to help them out?

Every first day of the month, send a gentle reminder to residents to pay rent.

You'll be surprised what a simple automated (nicely crafted) message can do for your collections.
2 years 7 months ago #58778 by Pia Galindo
Shannon Clark
2 years 7 months ago #58779 by Shannon Clark
Replied by Shannon Clark on topic DO YOU SEND RENT REMINDERS?
Yep. On the first and the last day to pay with out late penalties.
2 years 7 months ago #58779 by Shannon Clark
Mindy Tavanello
2 years 7 months ago #58780 by Mindy Tavanello
Replied by Mindy Tavanello on topic DO YOU SEND RENT REMINDERS?
Yep! On the fourth I send text!
Hello this is XYZ. Reminding you April rent is due. Please pay today to avoid late fees. Thank you
2 years 7 months ago #58780 by Mindy Tavanello
Somerset Leasing
2 years 7 months ago #58781 by Somerset Leasing
Replied by Somerset Leasing on topic DO YOU SEND RENT REMINDERS?
We do a rent reminder on the last day to pay without late fees, and our delinquency is very low. It really does help!
2 years 7 months ago #58781 by Somerset Leasing
La Toya Walker George
2 years 7 months ago #58782 by La Toya Walker George
Replied by La Toya Walker George on topic DO YOU SEND RENT REMINDERS?
I send out reminders each month and also on the third as a final reminder “last day to pay” to avoid late fee.
2 years 7 months ago #58782 by La Toya Walker George
Miles Scruggs
2 years 7 months ago #58783 by Miles Scruggs
Replied by Miles Scruggs on topic DO YOU SEND RENT REMINDERS?
We actually A/B tested this for several months. Group A we communicated when due and various steps throughout the month with various types of communication, emails, texts, notices, calls etc. Group B we provided zero communication until they were 75 days past due.

Our findings were that by 30 days there was only a 1.8% difference in outcome. At 60 days that difference dropped to 0.9%.

We get a bit sucked in with the logical fallacy of confirmation bias thinking that because money comes in after our efforts then it was the direct results of our efforts. In reality the majority of that would have happened anyway and we just wasted a bunch of effort for very little gains.
2 years 7 months ago #58783 by Miles Scruggs
Nicole Bowman
2 years 7 months ago #58784 by Nicole Bowman
Replied by Nicole Bowman on topic DO YOU SEND RENT REMINDERS?
We had a bootleg sign that we put at the front of the property the 1st through the 5th that said rent due
2 years 7 months ago #58784 by Nicole Bowman
Tony Leon
2 years 7 months ago #58785 by Tony Leon
Replied by Tony Leon on topic DO YOU SEND RENT REMINDERS?
I always send out a text, and my residents love that!
2 years 7 months ago #58785 by Tony Leon
Vicki Hurley
2 years 7 months ago #58786 by Vicki Hurley
Replied by Vicki Hurley on topic DO YOU SEND RENT REMINDERS?
I have an auto text reminder that goes out on the 1st. Then on the 5th I personally text those that still owe a balance and what the amount is. I also tell them they can call me if they have any concerns. My residents love it too.
2 years 7 months ago #58786 by Vicki Hurley
Laura Ambre Jordan
2 years 7 months ago #58787 by Laura Ambre Jordan
Replied by Laura Ambre Jordan on topic DO YOU SEND RENT REMINDERS?
We send out 10 day notices on the 4th, and late notices after the late fees are posted as further reminders.
2 years 7 months ago #58787 by Laura Ambre Jordan
Dillan Thrasher
2 years 7 months ago #58788 by Dillan Thrasher
Replied by Dillan Thrasher on topic DO YOU SEND RENT REMINDERS?
I’m sure that this would depend on how many units your Property has. But at mine I monitor my delinquency after the second day of the month and I send out a little reminder at the end of day on the third for anyone who has not paid yet. That way they can have it in the dropbox or pay online prior to late fees going into effect on the fourth.
2 years 7 months ago #58788 by Dillan Thrasher
Marilyn Roman
2 years 7 months ago #58789 by Marilyn Roman
Replied by Marilyn Roman on topic DO YOU SEND RENT REMINDERS?
No, but in the past I have on the 5th. Friendly reminder last day to pay before the late fee hits.
2 years 7 months ago #58789 by Marilyn Roman
Casey Lynn
2 years 7 months ago #58790 by Casey Lynn
Replied by Casey Lynn on topic DO YOU SEND RENT REMINDERS?
I’ve been in property management for 21 years and just this year I forgot to pay my rent on the 1st TWICE!!!
2 years 7 months ago #58790 by Casey Lynn
Laura Leigh Levy
2 years 7 months ago #58791 by Laura Leigh Levy
Replied by Laura Leigh Levy on topic DO YOU SEND RENT REMINDERS?
I had to put my rent on autopay because despite having collected rent for the last ten years, I still manage to forget to pay my rent.
2 years 7 months ago #58791 by Laura Leigh Levy
Shelly Griggs
2 years 7 months ago #58792 by Shelly Griggs
Replied by Shelly Griggs on topic DO YOU SEND RENT REMINDERS?
Our system sends reminders automatically to everyone.
2 years 7 months ago #58792 by Shelly Griggs
Magnolia Ridge Gaffney
2 years 7 months ago #58793 by Magnolia Ridge Gaffney
Replied by Magnolia Ridge Gaffney on topic DO YOU SEND RENT REMINDERS?
I have an email system so a day or so before the 1st I send out a reminder announcement and then after the 1st i keep up a rent reminder announcement. on the 5th i send out an urgent email that says it's the last day to pay without a late fee.
2 years 7 months ago #58793 by Magnolia Ridge Gaffney
Julia Kim
2 years 7 months ago #58794 by Julia Kim
Replied by Julia Kim on topic DO YOU SEND RENT REMINDERS?
We send a general email out on the 3rd or 4th to those who still have not paid. Then we call and send an email to each resident on the 6th or 7th letting them know they still have a balance plus a late fee, and on the 14th we will send certified mail of late rent notices. I am very lucky to work in a community where majority of my residents pay!
2 years 7 months ago #58794 by Julia Kim
Brenda Andrews Sherrill
2 years 7 months ago #58796 by Brenda Andrews Sherrill
Replied by Brenda Andrews Sherrill on topic DO YOU SEND RENT REMINDERS?
We send a text reminder day of and a “gentle reminder rent late email” on the 4th. 3 day notices go out after that.
2 years 7 months ago #58796 by Brenda Andrews Sherrill
Cindy Shearer
2 years 7 months ago #58797 by Cindy Shearer
Replied by Cindy Shearer on topic DO YOU SEND RENT REMINDERS?
We use BUILDIUM and most of our residents pay thru the resident portal. If they set up a recurring payment plan, they get a reminder prior to the first. We have a zero tolerance policy; rent is due on the first of the month and daily late fees kick in on the second, with a late notice being generated daily until the rent is paid.
2 years 7 months ago #58797 by Cindy Shearer