Package delivered to your property...

How do you currently manage packages delivered to your property? We are finding that most still use a log sheet and paper notification.

Not sure what you mean. A package for a tenant is delivered to the tenant's apartment. If tenant not home, we would take or sign for the package, and put a note on the tenant's door that we have it at the office. Tenant can pick it up during office hours.

A package for the complex is delivered to the office and or maintenance shop. I keep a record of all items I order, so then I receive the items and check them off my list.

I know personally all the UPS and Fed EX drivers so it is never a problem.

I see... So you do everything manually. There are a few automated systems that could improve your efficiency. Our system is one of them that is highly cost effective and thought it might be of interest. It can literally increase efficiency by up to 75%. Assuming a perfect world, processing and delivering each package will take approximately 4-6 minutes. Between the number of packages (and it not actually being a perfect world) that time can add up quickly. We can cut that to around 60 seconds, but if you are happy with the system you currently use and it works for you, then thats great. We are constantly collecting information to continue improving our software application, would you be willing to let me know approximately how many packages you receive on a weekly basis? It would be very helpful.

Thanks,

Gustavo
packagelog.com

I would not guess that number as it is so variable. Guessing average would be 10-12 per day.

Here is the deal:

This is an elderly/disabled property, so the delivery man would run into delays trying to raise someone in an apt. I just have them delivered to the community room and the tenants check there for packages.

Lots of tenants old, can't hear well, being taken care of by caregivers, etc. Not good time to answer the door for them, all kinds of reasons.

I know of plenty of properties that have a little room where large packages come and are kept. Some have a system and some do not have an effective one.

The best I have seen today was one where there was a room which was used to collect oversized deliveries that could not fit into tenant mail boxes.

The room was set up where there were shelves and each was labeled by building. There were slots where cards could be put in and taken out and they were visible from a distance. The cards could be taken out and others placed in the slot. I thought this was pretty good because you knew at a glance who had packages.

A note was placed in the tenant mail box that there was a package at the office and the date it arrived.

There was a section where tenants that were on vacation packages were held until they returned.

The system worked out and it did not require a lot of space and the tenants were happy as well! All delivery personnel knew where the large packages were kept. There was a 3 day rule for those not on vacation that if they did not pick up their packages they were returned.

Usually, the carriers will attempt delivery at the resident's door. If no answer; they will leave proper notification of 'package in office'. If it is USPS and the item will not fit inside the mailbox; they leave a notification in the mailbox.

If the package remains in the office after a week and there is no indication that the resident is away; the office should send another notice. If possible, someone in the office should call to make sure nothing is wrong.

If the property is a senior property and the package is obviously medication; then the office should attempt to make contact immediately.