Advice for responding to negative social media posts

Any easy advice for responding to negative social media posts when a resident is just lying to get something for free?

I would respond tastefully. I had this happen several times. Invite them to the office and have a one on one conversation about their issues. I have found at the end of the conversation they really just want to vent and be heard. Hope this helps!

Following! I have a disgruntled owner ( half of my units are pl privately owned) that keeps bad mouthing me and my staff to her new neighbor who is renting. The renter is terrified that she made a horrible decision moving here!

Respond with a genuine comment but don't buckle! Solving a problem doesn't always mean getting a rent credit or free something. You got this! I used to love when unauthorized people would do this and I would call them out passively like 'Oh No I attempted to make contact with you but I show no records of you being a lease holder. Stop by and see me and we can talk about your problems and correct any paperwork issues over a cup of coffee.

As it turns out, the Manager spoke with the lease-holder and apologized for a small mistake (they forgot to change a battery in a smoke detector). The lease holder accepted the apology and had her roommate rove the negative review. But what a pain, grrrr..

I’ve got a large list of template responses. I’ll send them to you

Would you mind sending them to me as well? [email protected]
I would greatly appreciate it.

Can you please send to me as well ? [email protected]

Please send them to me also.
We got trashed on ApartmentRatings.com

Would you please send to me as well. Thank you

could you please send me some of your responses as well?

thank you

I would greatly appreciate it if you could share your responses with me as well! [email protected]

Whitney,
Can you please send me your responses as well.
Thank you

[email protected]

I would love to have a list of template responses.