Are there any multifamily call centers who complete follow-up as well?

Call centers. Are there any who complete follow up as well? We are getting slammed with leads and the tours... last 2 weeks over 90 new tours were shown. My LCs can’t keep up. Thanks for any help!

Pretty sure Entrata does for an extra cost.

RentPath offers a solution called LRS (Live Response Solutions) that handles this issue. From maintenance requests to lead follow up and booking appointments etc.

Anyone Home...they care

Hi Peggy, Russ from Anyone Home here. I'd be happy to discuss possible solutions!

Thanks. Currently, we use RentCafe, by the way.

TouchPoint does an awesome job at a great rate. Malinda Wheeler

Yes, we can help you! Thank you Shannon Flanter Diehl!

The RealPage Contact Center is best in class and provides a lot of options to meet your specific needs!

When you start to narrow down the list... call several properties that use those services. That way, you'll get first- hand knowledge of how well the calls are handled

Not a call center, but here's another idea that can help alleviate some of the leg work for your on-site team: Have you considered giving prospects the ability to schedule their own tour time (via online scheduling) - instead of them having to call or email the office (which then creates more follow up work for your team)? We have seen great results from this (and it can take care of confirming the appointment with prospects, too, eliminating another piece of follow up). It's kind of nice to walk into a leasing office in the morning and already have tour appointments on the books. It can cut down on call volume and actually increase shows (we see about a 90% "show" rate from prospects who schedule their own appointments and that about 40% of them end up renting).

Yes, prospects can set up their own appts on our portal.

Sounds like a wonderful problem to have.

There are virtual assistants and definitely people you can hire to do it for you. I wouldn’t say call centers. I don’t think there is a current service that I can think of - just find someone that’s good and not working and pay them via 1099. I have a great employee from student housing if you truly need someone. Shes a leasing machine.

That’s a thought. I’ve thought the same thing. I’d love to hear more on this.

And I love all of these suggestions - never knew!!

TouchPoint handles all your prospective and current resident follow up! www.touchpoint365.com Let us know if we can help. :)

Holy crap that’s a ton of traffic!

Jon, it is. Last Saturday, we had 20 tours and 22 residents came in for various reasons.

Could you send some of that traffic to Okc?

Lol I don’t know if I’ve had 20 tours this month

We had 11 new yesterday. I’ve been buying my team lunch the past few weekends. I’m stressed for them.

Great problem to have! What is driving your traffic? What sources are working?

Right now, we are inundated with students with 6 universities nearby. We aren’t student housing but have huge apartments making it ideal for roommates. Our resident retention is 72% but I have 1100 units plus commercial so we have a lot of apartments to rent on a yearly basis.

I suggest speaking to Cathy Macaione about her strategies. She is the master of call conversion.

Her and I messaged last night. She was one of my temp vendors years ago!

TouchPoint is a great service that does follow up for you.

check out Rent Dynamics! They will do follow up on your leads if you coordinate the expectation with them when you start with them Rent Dynamics

Hi Peggy - There are several options. After having worked on your side of the fence for 7 years with Equity Residential, we started Live Response Solutions 6 years ago to meet these needs. Simply put, you want an extension of your on-site teams to provide a seamless experience to people looking for their next apartment home. More than 40% of on-site leasing calls go unanswered and its too expensive to hire an additional employee who can only work "x" hours in a day.

Happy to share more thoughts on solutions with you if you like. I've been doing this for 14 years in the multifamily space.

I would love to do this and am looking for work! I have great phone skills!