How often does your main property email get checked?

Phone conversation with a comp this morning...
Me: I've been emailing [email protected] to request market survey info, but haven't been receiving a response. Is that the wrong address?
Asst. Mgr: No, that's our main email but it only gets checked periodically. Email me directly instead.

No, I didn't say anything to her because this is GOOD news for me. Your main property email only gets checked periodically? Yeah, I'll take those unanswered leads! Y'all... if you're going to have a main address, have it route to all office emails or at least one specific person. Never should there be an email address not being checked during all business hours!!!

I completely agree. It should be routed to all emails. That way they are responded to. I'm a leasing agent. And we recently started getting shopped via email. Were supposed to respond within the hour. However, if it is only sent to the manager. She does not forward within moments of receiving. Then I am failing everytime.

Crazy

No, they probably prioritize and they dont see your request as priority. Lol. Well at lease we hope.

Not how she said it on the phone at all. Haha! She acted like that inbox was an afterthought!

You don’t need to forward them to a bunch of different email addresses risking a bunch of different people answering them. You’ll never know if someone has already answered them or not. You need to make sure that every email address is checked. Set an alarm on an iPad in the office.

I always feel that getting multiple responses is better than 0. Plus, I teach my leasing team to call it out. You answer it? You let everyone know. And you're putting it into a lead management software. So, if that is done, others know.

Dana, multiple answers looks sloppy, in my opinion. Zero answers isn’t an option. I login to emails to make sure they are getting answered. I also can’t/don’t want to remember people yelling out who they emailed all day, that would drive me crazy, and checking your software first before replying would take a while. Just login to one email every hour. Or, keep it logged in.

To each his own. Whatever works for you. But, to go back to the original post, my whole point was to make sure they respond. Looks like you got it under control.

Dana, of course. I’m just happy we’re all here and concerned about responding to emails fast enough!

Everyone in our office gets every single lead emailed to them. It’s priority & when leasing is busy myself or my assistant manager are replying. You pay for the leads! Why would you not have a system to respond?!

I look at this like someone knocking on the leasing door and you do not answer it. So often, leasing offices "luck" into a lease when the prospect keeps trying instead of moving on.