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What advice would you give someone just starting out in multifamily?
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- Posts: 17
- Thank you received: 3
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6 years 5 months ago #20807
by Valerie Sargent
I am going to be speaking to some young people who are just getting started in the Multifamily industry about how to build a career in Multifamily, working specifically toward leadership. I’d love to know what advice we long timers would give to those fresh to the industry that I can incorporate (and perhaps we can help some newbies out here, too). Lessons learned, things to watch for, nuggets to remember ... bring the good stuff, and let’s groom the future! Thanks in advance!
6 years 5 months ago #20807
by Valerie Sargent
Reply to Valerie Sargent
Robert Garcia
6 years 5 months ago #20808
by Robert Garcia
Replied by Robert Garcia on topic What advice would you give someone just starting out in multifamily?
Care.....or leave
Kristi Faris Fickert
6 years 5 months ago #20809
by Kristi Faris Fickert
Replied by Kristi Faris Fickert on topic What advice would you give someone just starting out in multifamily?
I love this topic and love helping the newbies! I wrote a blog post about this not too long ago, hoping it might help others who are looking to settle into their career here, and move up in the process:
30lines.com/professional-development/4-c...ltifamily-dream-job/
30lines.com/professional-development/4-c...ltifamily-dream-job/
Karen Kossow
6 years 5 months ago #20810
by Karen Kossow
Replied by Karen Kossow on topic What advice would you give someone just starting out in multifamily?
Don’t ever think that a property is beneath you. Take on the challenges that others won’t. Learn as much as you can from everyone you work with or for.
Rachel Daniels Yockey
6 years 5 months ago #20811
by Rachel Daniels Yockey
Replied by Rachel Daniels Yockey on topic What advice would you give someone just starting out in multifamily?
Don't burn any bridges, it's a tight knit industry!
John Modlin
6 years 5 months ago #20812
by John Modlin
Replied by John Modlin on topic What advice would you give someone just starting out in multifamily?
What Robert Garcia said, as well as don't burn bridges. Everyone is a resource and a fountain of knowledge
Tara Marks
6 years 5 months ago #20813
by Tara Marks
Replied by Tara Marks on topic What advice would you give someone just starting out in multifamily?
Take every challenge, tough and otherwise “no one wants this” assignment/job/property/client. If you do it well, you will be so much better prepared, earn a strong reputation and will be leagues ahead of peers.
Tara Marks
6 years 5 months ago #20814
by Tara Marks
Replied by Tara Marks on topic What advice would you give someone just starting out in multifamily?
And don’t forget to ask for help!!
Anonymous
6 years 5 months ago #20815
by Anonymous
Replied by Anonymous on topic What advice would you give someone just starting out in multifamily?
We are a "Service" business. "Serve" your residents and industry. Invest in industry education!
Kevin Telfer
6 years 5 months ago #20816
by Kevin Telfer
Replied by Kevin Telfer on topic What advice would you give someone just starting out in multifamily?
Under promise and over deliver. Make goals clear and attainable. And of course lead by example. Oh and don’t eat yellow snow.
Emily Parnell Halbert
6 years 5 months ago #20817
by Emily Parnell Halbert
Replied by Emily Parnell Halbert on topic What advice would you give someone just starting out in multifamily?
Your guest may not always be right - but they should feel like they were the winner in every conversation.
Bj Johnston
6 years 5 months ago #20818
by Bj Johnston
Replied by Bj Johnston on topic What advice would you give someone just starting out in multifamily?
Residents are the ones that make our paychecks possible
Michelle Wood
6 years 5 months ago #20819
by Michelle Wood
Replied by Michelle Wood on topic What advice would you give someone just starting out in multifamily?
Ask questions. Invest in yourself and find a company that will invest in you.
This is a service business. To often I hear managers, leasing agents, regionals etc.. complain about situations - that negativity spreads. Don’t take it personal but make your service personal. Be friendly and listen.
This is a service business. To often I hear managers, leasing agents, regionals etc.. complain about situations - that negativity spreads. Don’t take it personal but make your service personal. Be friendly and listen.
Shannon Fleenor Burcham
6 years 5 months ago #20820
by Shannon Fleenor Burcham
Replied by Shannon Fleenor Burcham on topic What advice would you give someone just starting out in multifamily?
Give the type of customer service you expect from others! This is a people business...serve them well!
Danielle Champagne Noel
6 years 5 months ago #20821
by Danielle Champagne Noel
Replied by Danielle Champagne Noel on topic What advice would you give someone just starting out in multifamily?
All of the above plus never stop learning. Read everything you can. Ask questions. Ask to learn other positions responsibilities even if it's opposite of yours (i.e. office learn a bit of service). Be the best you can be each day.
Tamela M. Coval
6 years 5 months ago #20822
by Tamela M. Coval
Replied by Tamela M. Coval on topic What advice would you give someone just starting out in multifamily?
“IF YOU’RE LUCKY ENOUGH TO DO WELL, ALWAYS SEND THE EXPRESS ELEVATOR BACK DOWN”
Donna Reiter
6 years 5 months ago #20823
by Donna Reiter
Replied by Donna Reiter on topic What advice would you give someone just starting out in multifamily?
Get active in your local apt Assn and attend classes as well. Want to learn and work hard.
Joya Pavesi
6 years 5 months ago #20824
by Joya Pavesi
Replied by Joya Pavesi on topic What advice would you give someone just starting out in multifamily?
Build your reputation with long-term goals in mind.
Lisa Tamagnini
6 years 5 months ago #20825
by Lisa Tamagnini
Replied by Lisa Tamagnini on topic What advice would you give someone just starting out in multifamily?
Listen....and be be genuine, love what you do. Do not take everything personally. In a world of technology and social media outlets, people can be mean. But rise above and dont dwell on the bad comments, Take them and learn from them as stepping stones.
Every bad experience is a great lesson to be learned.
Every bad experience is a great lesson to be learned.
Anonymous
6 years 5 months ago #20826
by Anonymous
Replied by Anonymous on topic What advice would you give someone just starting out in multifamily?
You never know who you’ll meet, or when you’ll meet them again; so never burn a bridge. If you treat everyone nicely and help those needing help, it will pay great dividends.
Mary Symmes Gwyn
6 years 5 months ago #20827
by Mary Symmes Gwyn
Replied by Mary Symmes Gwyn on topic What advice would you give someone just starting out in multifamily?
Always be honest with yourself and others. Trust is probably THE most important trait you can exemplify!
Marcel Thomas
6 years 5 months ago #20828
by Marcel Thomas
Replied by Marcel Thomas on topic What advice would you give someone just starting out in multifamily?
Always keep your desk stocked with Tylenol
Kristen Leigh Day
6 years 5 months ago #20829
by Kristen Leigh Day
Replied by Kristen Leigh Day on topic What advice would you give someone just starting out in multifamily?
1) Take your personal time. Come in on time, take your full lunch break and leave on time (unless there’s something urgent) because it’s so easy to burn out.
2) Be compassionate because you never know what’s going on in someone’s personal life.
3) Don’t get too buddy buddy with the residents.
Great topic!
2) Be compassionate because you never know what’s going on in someone’s personal life.
3) Don’t get too buddy buddy with the residents.
Great topic!
Carol Lynn Lewis
6 years 5 months ago #20830
by Carol Lynn Lewis
Replied by Carol Lynn Lewis on topic What advice would you give someone just starting out in multifamily?
Always take advantage to educate yourself from classes, books, magazines or the internet. Don't ever think you know more and can't learn more. In this industry there is always change whether it is technology, marketing, employee issues, etc.
You will learn something every day so keep an open mind and make common sense good decisions.
It's an ever changing industry, so be able to embrace change with patience and a positive attitude.
You will learn something every day so keep an open mind and make common sense good decisions.
It's an ever changing industry, so be able to embrace change with patience and a positive attitude.
Marianne King
6 years 5 months ago #20831
by Marianne King
Replied by Marianne King on topic What advice would you give someone just starting out in multifamily?
The most important advice I can share is Be Yourself, everything else just falls into place.
Laura Lamb
6 years 5 months ago #20832
by Laura Lamb
Replied by Laura Lamb on topic What advice would you give someone just starting out in multifamily?
Truth is that the Customer is not "always" right. But they are "always" the "Customer."
Donje Putnam
6 years 5 months ago #20833
by Donje Putnam
Replied by Donje Putnam on topic What advice would you give someone just starting out in multifamily?
Listen more than you talk.
Danny Dugger
6 years 5 months ago #20834
by Danny Dugger
Replied by Danny Dugger on topic What advice would you give someone just starting out in multifamily?
The Residents are not the only customers. Partners, vendors, contractors and even fellow Associates are.
Marlene Vizcaino
6 years 5 months ago #20835
by Marlene Vizcaino
Replied by Marlene Vizcaino on topic What advice would you give someone just starting out in multifamily?
Be the example! Don’t come in late or take long lunches. Always double check your work and complete it on a timely manner.
Alan Walker
6 years 5 months ago #20836
by Alan Walker
Replied by Alan Walker on topic What advice would you give someone just starting out in multifamily?
NEVER burn a bridge! Every bridge is connected to another to another to another in this business.
Dale Holder
6 years 5 months ago #20837
by Dale Holder
Replied by Dale Holder on topic What advice would you give someone just starting out in multifamily?
Always remember that is a job or career for you, but for them it is their HOME. Home is the castle, where we live, sleep, feel safe, raise ourselves, our children. Never ever forget that.
Pat Pinigis Patterson
6 years 5 months ago #20838
by Pat Pinigis Patterson
Replied by Pat Pinigis Patterson on topic What advice would you give someone just starting out in multifamily?
I agree with Dale. It is a privilege to serve people in the most intimate part of their life... their home.
Jacklyn Arnest
6 years 5 months ago #20839
by Jacklyn Arnest
Replied by Jacklyn Arnest on topic What advice would you give someone just starting out in multifamily?
Serving is a privilege and helping find a home has impact
Terri Nicholson
6 years 5 months ago #20840
by Terri Nicholson
Replied by Terri Nicholson on topic What advice would you give someone just starting out in multifamily?
NEVER burn a bridge. Everybody in this industry knows everyone, they are all related, or married, or dating. Smallest giant industry you will ever be a part of.
Joy Arsham Anzalone
6 years 5 months ago #20841
by Joy Arsham Anzalone
Replied by Joy Arsham Anzalone on topic What advice would you give someone just starting out in multifamily?
Don’t be the problem , be the solution. Be willing to do whatever it takes. Be authentic. Earn respect and then re-earn it every day thereafter.
This is the greatest business in the whole wide world. You don’t have to graduate Summa cum laude to get ahead. Anyone with the right attitude , right smarts who are working in the right organization can get ahead.
This is the greatest business in the whole wide world. You don’t have to graduate Summa cum laude to get ahead. Anyone with the right attitude , right smarts who are working in the right organization can get ahead.
Julie Shepherd Moore-Guyer
6 years 5 months ago #20842
by Julie Shepherd Moore-Guyer
Replied by Julie Shepherd Moore-Guyer on topic What advice would you give someone just starting out in multifamily?
I have a staffing service for property management. I see it all. I would choose your management company wisely. There are many out there. Some good but many not so good. Research and talk to employee’s that work for the company. Try to prevent job hoping. Keep your ears and eyes open and listen. Learn to love your job by being truly compassionate about pleasing your prospect and residents. If you don’t feel that way. Find another career.
Lesli Roddy Frazier
6 years 5 months ago #20843
by Lesli Roddy Frazier
Replied by Lesli Roddy Frazier on topic What advice would you give someone just starting out in multifamily?
Lead by example
Melissa D. White
6 years 5 months ago #20844
by Melissa D. White
Replied by Melissa D. White on topic What advice would you give someone just starting out in multifamily?
Be a student of the business. Take continuing ed classes, read articles, research and ask lots questions. Also, position yourself as an answer by looking for solutions to your company’s problems. You’ll be valued and respected for it.
Jennifer Loesch Will
6 years 5 months ago #20845
by Jennifer Loesch Will
Replied by Jennifer Loesch Will on topic What advice would you give someone just starting out in multifamily?
Always make sure every employee, in every position knows that they are respected and valued. Everyone from porter to property manager has a part to play to run the “machine” smoothly.
- Cut “that’s not my job” out of your vocabulary. No one is beneath cleaning, helping, picking up trash etc. We ALL help one another when necessary.
- Cut “that’s not my job” out of your vocabulary. No one is beneath cleaning, helping, picking up trash etc. We ALL help one another when necessary.
Rebecca Rosario-Bueno
6 years 5 months ago #20846
by Rebecca Rosario-Bueno
Replied by Rebecca Rosario-Bueno on topic What advice would you give someone just starting out in multifamily?
I agree with what Julie said. Don't make hasty career decisions. Remind them to never burn Bridges. Also, be of service to all people around you, do more than expected and never stop learning.
Alisha Walker LaPorte
6 years 5 months ago #20847
by Alisha Walker LaPorte
Replied by Alisha Walker LaPorte on topic What advice would you give someone just starting out in multifamily?
Never chase a dollar.
Natalie Rogers
6 years 5 months ago #20848
by Natalie Rogers
Replied by Natalie Rogers on topic What advice would you give someone just starting out in multifamily?
Don't break the Chain of command! Always go to direct supervisor never above her head. Shows disrespect.
Carolyn Padilla
6 years 5 months ago #20849
by Carolyn Padilla
Replied by Carolyn Padilla on topic What advice would you give someone just starting out in multifamily?
People buy from people they like.
Smile. Even on the phone a smile radiates through.
Listen to understand, not reply.
Repeat information back for confirmation.
I could go on and on and on...
Smile. Even on the phone a smile radiates through.
Listen to understand, not reply.
Repeat information back for confirmation.
I could go on and on and on...
Destiny McMahon
6 years 5 months ago #20850
by Destiny McMahon
Replied by Destiny McMahon on topic What advice would you give someone just starting out in multifamily?
The work will always be there tomorrow. Not in a stressful way but staying until 6 pm closing or 8 pm won't hide the fact that there is still more work tomorrow. Work life balance is key in a successful employee
Elizabeth Lira
6 years 5 months ago #20851
by Elizabeth Lira
Replied by Elizabeth Lira on topic What advice would you give someone just starting out in multifamily?
Love what you do this is someone’s home and they need to feel wanted. See the good in every thing, stay positive and take recognition in all employees as a team be willing to help build each others strengths. Always refer to the lease agreement if you don’t have a direct answer, and last but not least never stop learning. Remember we once where a newbie.
Doug Chasick
6 years 5 months ago #20852
by Doug Chasick
Replied by Doug Chasick on topic What advice would you give someone just starting out in multifamily?
In 1978 we said "Be here now"; in 2018 we talk about "Mindfulness" and both mean "Focus - keep your head where your feet are and do what you're doing while you're doing it." Multitask with things; be present with people.
Tina West
6 years 5 months ago #20853
by Tina West
Replied by Tina West on topic What advice would you give someone just starting out in multifamily?
Managing an apartment community is a valuable role. You are running a multi-million dollar Business. Manage as if you own it. Use good judgment. Always better your best. Don’t manage from behind your desk. Lead by example. Take care of your customers. Retention costs less than turnover. Find a mentor. Hold yourself accountable to the highest standard. Don’t take things personally. Have an open door policy. Overcommunicate with your residents. Have fun!!
Dennis Smillie
6 years 5 months ago #20854
by Dennis Smillie
Replied by Dennis Smillie on topic What advice would you give someone just starting out in multifamily?
It’s a highly interconnected vertical - with lots of bridges - don‘t burn any of them!
Cynthiann King
6 years 5 months ago #20855
by Cynthiann King
Replied by Cynthiann King on topic What advice would you give someone just starting out in multifamily?
Ask your colleagues at least 3 questions a day. If you report a challenge or problem to your supervisor, include at least a piece of a potential solution. Continuously seek learning opportunities, at least weekly.
Pedro E Vermales
6 years 5 months ago #20856
by Pedro E Vermales
Replied by Pedro E Vermales on topic What advice would you give someone just starting out in multifamily?
Learn and teach.
Sandra Quiñones Williams
6 years 5 months ago #20857
by Sandra Quiñones Williams
Replied by Sandra Quiñones Williams on topic What advice would you give someone just starting out in multifamily?
Ask for the opportunity to get more responsibility and showcase your initiative to get more experience relevant to your goals
David Carchidi
6 years 5 months ago #20858
by David Carchidi
Replied by David Carchidi on topic What advice would you give someone just starting out in multifamily?
Show them this is NOT JUST A JOB, but is a visible and attainable career path.
I would give examples of people who started as Leasing Consultants and Porters/Techs are now Regional Property Managers, Presidents, Asset Directors, Trainers, Regional Maintenance Managers and business owners (Industry Partners). Many of us started as Leasing Consultants and Maintenance with little to no experience and have made a career out of our start (I started at $6.50 per hour Leasing and now own a $3M Staffing company and growing). Get a list together of those who started at "entry level" and grew to executive level.
I would give examples of people who started as Leasing Consultants and Porters/Techs are now Regional Property Managers, Presidents, Asset Directors, Trainers, Regional Maintenance Managers and business owners (Industry Partners). Many of us started as Leasing Consultants and Maintenance with little to no experience and have made a career out of our start (I started at $6.50 per hour Leasing and now own a $3M Staffing company and growing). Get a list together of those who started at "entry level" and grew to executive level.
Dayna Gardner
6 years 5 months ago #20859
by Dayna Gardner
Replied by Dayna Gardner on topic What advice would you give someone just starting out in multifamily?
Seek mentors that will help you grow and support you through the many many layers of this industry. Always seek opportunities to learn and give back to the industry whenever possible through the association, education, etc.
Suzanne Hopson
6 years 5 months ago #20860
by Suzanne Hopson
Replied by Suzanne Hopson on topic What advice would you give someone just starting out in multifamily?
Remember that someone opened a door for you and one day, you can open a door for another. Pay it forward through developing others.
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- Thank you received: 111
6 years 5 months ago #20861
by Brent Williams
Replied by Brent Williams on topic What advice would you give someone just starting out in multifamily?
Those who excel in this industry are those that learn the language of upper management. Financial literacy in property management is still woefully behind, which makes it extremely difficult to align one's personal goals with the goals of the organization. The ones who rise through the ranks are the ones who push towards the goals of the organization rather than being dragged along.
6 years 5 months ago #20861
by Brent Williams
Reply to Brent Williams
Andee Myatt
6 years 5 months ago #20862
by Andee Myatt
Replied by Andee Myatt on topic What advice would you give someone just starting out in multifamily?
Do the work. Every time. All the time. The crummy work. The fun work. The really hard work. Take the prospect no one wants, the phone call everyone dreads, the property that is cursed. Be authentic, stay out of the drama, and lead with your work. That’s how to shine.
Erica Swinson
6 years 5 months ago #20863
by Erica Swinson
Replied by Erica Swinson on topic What advice would you give someone just starting out in multifamily?
Don’t take things personally. Mostly they are angry at the situation not you.
Ramblewood Leasing
6 years 5 months ago #20864
by Ramblewood Leasing
Replied by Ramblewood Leasing on topic What advice would you give someone just starting out in multifamily?
I just started working in this industry in December. I would have liked to know that sometimes people stand you up, don't get your hopes up on an application, Always get the money don't get payments set up, prepare for the busy season, how social media can be a part of marketing. A pointer, if in corporate or larger business, ask others for help! Never be afraid to ask for help or ask someone for an idea or a project they did at their property. Hope this goes well!
Teresa Swift
6 years 5 months ago #20865
by Teresa Swift
Replied by Teresa Swift on topic What advice would you give someone just starting out in multifamily?
I think the most important thing to do is listen! Then, before you react, think about it some more. Learn patience
Karen Slate
6 years 5 months ago #20866
by Karen Slate
Replied by Karen Slate on topic What advice would you give someone just starting out in multifamily?
Bottom line treat others how you require people to treat you...Manage the owners check book BETTER than your own
Eric Franco
6 years 5 months ago #20867
by Eric Franco
Replied by Eric Franco on topic What advice would you give someone just starting out in multifamily?
Never limit yourself to just your job description. In this industry, we wear many many hats. Learn to do someone else's job. Don't feel like you ever have to be stuck. If you feel after a while that you are confident and can succeed in a role, apply for it! Even without a degree in this industry, you can grow. Also, the Apartment Association has great classes to further their education that they would like to take advantage of.
Judi Dawson
6 years 5 months ago #20868
by Judi Dawson
Replied by Judi Dawson on topic What advice would you give someone just starting out in multifamily?
it should always be the Golden Rule.....
Flash King
6 years 5 months ago #20869
by Flash King
Replied by Flash King on topic What advice would you give someone just starting out in multifamily?
On the maintenance end, don’t panic! First make sure people and animals are safe, than asses the problem and act. If nobody else is taking charge be that person.
Wes Daniel
6 years 5 months ago #20870
by Wes Daniel
Replied by Wes Daniel on topic What advice would you give someone just starting out in multifamily?
Find the things that nobody likes doing and do them. But don’t just do them - do them great. You will get noticed.
Melinda Sharp
6 years 5 months ago #20871
by Melinda Sharp
Replied by Melinda Sharp on topic What advice would you give someone just starting out in multifamily?
Sometimes you just have to find things that make feel good. Hate paperwork? Do it but plan great resident events! Hate travel? Find one thing in each place that you feels great (like a sunset). Hate doing conference calls? Lead a webinar for the team! All jobs are a off, so find joy everyday.
Tammy Dain
6 years 5 months ago #20872
by Tammy Dain
Replied by Tammy Dain on topic What advice would you give someone just starting out in multifamily?
Be honest and genuine. Have a whatever it takes attitude. Be kind and always rememebr to have fun!
Lisa Odle
6 years 5 months ago #20873
by Lisa Odle
Replied by Lisa Odle on topic What advice would you give someone just starting out in multifamily?
Keep in mind your personal brand!
Elaine M. Simpson
6 years 5 months ago #20874
by Elaine M. Simpson
Replied by Elaine M. Simpson on topic What advice would you give someone just starting out in multifamily?
In property management we are providing homes to our residents which is their most private personal space where they sleep trusting we will take care of them and store all their prized possessions... and as such should be treated as such!
Elaine M. Simpson
6 years 5 months ago #20875
by Elaine M. Simpson
Replied by Elaine M. Simpson on topic What advice would you give someone just starting out in multifamily?
Also, as a property manager you are being entrusted with a multi million dollar asset and that is like a small city. The Property manager is the mayor who keeps everything going.
Lori Hammond
6 years 5 months ago #20876
by Lori Hammond
Replied by Lori Hammond on topic What advice would you give someone just starting out in multifamily?
We are helping individuals/families make a decision about their homes...their is no place more precious or sacred...
Debbie Halverson
6 years 5 months ago #20877
by Debbie Halverson
Replied by Debbie Halverson on topic What advice would you give someone just starting out in multifamily?
Always be your best! Never burn a bridge you never know who your boss may be one day. Never date within the industry.
Anonymous
6 years 5 months ago #20878
by Anonymous
Replied by Anonymous on topic What advice would you give someone just starting out in multifamily?
Would you all share that advice with me too! I talk to a lot of young folks who are new to the industry whom are on the both the Management Side and the Suppler side, and would love to have some additional insight to share
Robbyn Golden
6 years 5 months ago #20879
by Robbyn Golden
Replied by Robbyn Golden on topic What advice would you give someone just starting out in multifamily?
Put your time in. Learn! Find a mentor with wisdom and treat your job like you own the company.
Julie Morgan Austin
6 years 5 months ago #20880
by Julie Morgan Austin
Replied by Julie Morgan Austin on topic What advice would you give someone just starting out in multifamily?
Transparency is the key. You will always be respected even if it is bad news!
Stacy Durham-Hartley
6 years 5 months ago #20881
by Stacy Durham-Hartley
Replied by Stacy Durham-Hartley on topic What advice would you give someone just starting out in multifamily?
NEVER make promises; Know your market; Market yourself; Treat everyone equal!!!
Carolyn Padilla
6 years 5 months ago #20882
by Carolyn Padilla
Replied by Carolyn Padilla on topic What advice would you give someone just starting out in multifamily?
Your character is your moral compass
Anne Sadovsky
6 years 5 months ago #20883
by Anne Sadovsky
Replied by Anne Sadovsky on topic What advice would you give someone just starting out in multifamily?
Learn the importance of the likeability factor. How you say hello; its not just what you say, but how you say it. Its how you look and how you move, and how you make people feel!!!
Karen Goodrich Bair
6 years 5 months ago #20884
by Karen Goodrich Bair
Replied by Karen Goodrich Bair on topic What advice would you give someone just starting out in multifamily?
Be yourself! Get to know your prospect, find some common ground, and sell yourself. Nothing sells faster that a "real" person who isn't canned!
Anonymous
6 years 5 months ago #20885
by Anonymous
Replied by Anonymous on topic What advice would you give someone just starting out in multifamily?
Relationships first, business second.
Rommel Anacan
6 years 5 months ago #20886
by Rommel Anacan
Replied by Rommel Anacan on topic What advice would you give someone just starting out in multifamily?
Before you say something, email something, respond to somebody ask yourself two questions, "Is it really worth it?" and/or "Is this the hill I want to die on, today?"
Debbie Blade-Oaks
6 years 5 months ago #20887
by Debbie Blade-Oaks
Replied by Debbie Blade-Oaks on topic What advice would you give someone just starting out in multifamily?
Don't expect a free ride. Have a good work ethic. Listen and learn. Find your mentor and question everything.
Anonymous
6 years 5 months ago #20888
by Anonymous
Replied by Anonymous on topic What advice would you give someone just starting out in multifamily?
Treat people well at every level, everywhere
Jana Davies
6 years 5 months ago #20889
by Jana Davies
Replied by Jana Davies on topic What advice would you give someone just starting out in multifamily?
Be yourself. Anyone can tell a fake person. Smile and be positive. Know your market. Sell yourself first.
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6 years 5 months ago #20918
by Rose M
Replied by Rose M on topic What advice would you give someone just starting out in multifamily?
RUN! Don't do it!
OK, if you must do it, be really sure it's what you want. It's like teaching. You do it because you love it and have a passion for it, and for no other reason (especially not for money.)
Secondly, get educated every way you can. Here, books, seminars, classes, read your state statutes. Get the right training and keep your knowledge up to date with monthly training forums.
Lastly, treat your customers the way you want to be treated- not the way they treat you. Consider it a compliment when they bear their worst side to you (which is normally only seen by family.) Because you hold their fate in your hands your customers will sometimes act out negatively towards you in desperation. Try to put yourself in their place and respond with compassion.
OK, if you must do it, be really sure it's what you want. It's like teaching. You do it because you love it and have a passion for it, and for no other reason (especially not for money.)
Secondly, get educated every way you can. Here, books, seminars, classes, read your state statutes. Get the right training and keep your knowledge up to date with monthly training forums.
Lastly, treat your customers the way you want to be treated- not the way they treat you. Consider it a compliment when they bear their worst side to you (which is normally only seen by family.) Because you hold their fate in your hands your customers will sometimes act out negatively towards you in desperation. Try to put yourself in their place and respond with compassion.
Jim puccio
6 years 5 months ago #20950
by Jim puccio
Replied by Jim puccio on topic What advice would you give someone just starting out in multifamily?
Turn around... run the other way as fast as you can!
Maria E
6 years 5 months ago #20952
by Maria E
Replied by Maria E on topic What advice would you give someone just starting out in multifamily?
Good maintenance is hard to find... and curb appeal works wonders!
Maria Johnson
6 years 5 months ago #20973
by Maria Johnson
Replied by Maria Johnson on topic What advice would you give someone just starting out in multifamily?
That is some of the best advice. I didn't burn my bridge. When I was laid-off from one job, I was in a casual
conversation with a former supervisor. She immediately asked me if I was interested in the job I currently have. Best decision I have made career wise so far. Networking is good.
conversation with a former supervisor. She immediately asked me if I was interested in the job I currently have. Best decision I have made career wise so far. Networking is good.
Donn
6 years 5 months ago #20974
by Donn
Replied by Donn on topic What advice would you give someone just starting out in multifamily?
My most inportant pieces of advice are:
Screen carefully
get everything in writing
The most important maintenance item is maintaining a good landlord/tenant relationship
Screen carefully
get everything in writing
The most important maintenance item is maintaining a good landlord/tenant relationship
6 years 1 week ago #24474
by Barbara
Replied by Barbara on topic What advice would you give someone just starting out in multifamily?
Listen to your residents. I know you want to run a tight ship but I think its much better to listen to people and not try to do everything by the book. Bend a little, do not get on a power trip. I managed A+ property's and I have managed D property's. Believe it or not my favorite being about a C property. I have since long retired. As I started to climb the ladder I was determined to come in strong but as the years went by I ended up being a VP of Property Management. I tried to teach my managers to listen to their residents. Of course you have to use your best judgement some people will lie to you but I found that if you listen and get to know them in most cases you can work things out on rent collections. Everyone runs into trouble now and then and its usually embarrassment that makes them hide from you. I know most Management Company's have strict rules on Leasing an apartments, they use to send shoppers out to make sure that you were doing things exactly the way they wanted you to. I was ask many times what is the best way to lease an apartment. My answer always being the same, "I can't tell you how to lease an apartment everyone has their own style that works for them" Of course I did send out shoppers but it was only to make sure that they were not doing anything or saying anything that was just terrible. I use to also be a shopper and In most cases the leasing agents were trained to do it a certain way I always felt like the Leasing agent was reading a script to me. I find it much better to be yourself. I believe of course price has a lot to do with leasing but I also believe that most apartments are leased on the leasing agents personality. I hope this helps someone, I enjoyed my career in the Multi Family industry.
5 years 5 months ago #29582
by Chris Peterson
Replied by Chris Peterson on topic What advice would you give someone just starting out in multifamily?
Don't take everything personally! 6 years in the business and I still have to remind myself of this on occasion when problem tenants start attacking my management style because they got in trouble.
5 years 5 months ago #29582
by Chris Peterson